Melbourne Bond Cleaning

NO BOND BACK GUARANTEE! ZERO STARS!!!This company is rude, uncooperative and most certainly does not offer a bond back guarantee. We were greeted at our property by three men who showed up 45 minutes late and then threatened to walk off the job if we didn't pay them more money up front. They charged us for 8 hours and completed 6.5 hours of cleaning. The job was poor with multiple areas needing to be redone. When I contacted the company to express my concerns they were very hostile. When our real estate agent came back to us with concerns Melbourne Bond Cleaning refused to rectify the problem even though their guarantee says that any issues and they will return to fix them. BE VERY WARY IF BOOKING THIS COMPANY TO CLEAN YOUR HOUSE. I have filed a formal complaint with consumer affairs in regards to this company.

I have a amazing experience with this guys Raj & wife who came to clean our property last week very professional reasonable and cheap. We have paid for 6 Hours and carpet price today we got a call that we got our full deposit back. We recommend Melbourne bond cleaners team Tim

I would never use these guys again - they are a disgrace. Booked them weeks earlier for 10.00 am on a Monday. I was quoted 4 to 5 hours. I took the day off work so that I could meet them at the apartment at 10 and let them in - then go to my new place to await deliveries. I got a call at 10 minutes to 10 asking could we make it 12 - I said no - I had booked at 10 and I wanted someone there at 10. I was told they were on their way. They turned up at 12. Then, it was double the amount that I had anticipated, because there were two people, like others, I had to pay the full amount up front plus their parking. I turned up back at the apartment on Tuesday with the Property Manager, and the apartment was definitely not bond clean" - the balcony doors had not been cleaned

When given quote it was $180 which I was really happy with. They arrived more than one hour late, meantime Im wasting time waiting in an empty house. I was told upon arrival its an extra $20 for the balcony and an extra $30 for the walls to be cleaned. Being named bond back cleaners" you would presume everything that entails getting ones bond back would be taken care of. Think again. 3 hours later I come home to see the bathroom looks like only the mirrors were cleaned

Arrived hours late, then told me they didn't despite my having phone records they had called me to say they were running late.The cleaner didn't clean anything other than the windows in the 3 hours they were there. When I'd leave the house and return I'd find the cleaner outside smoking and on his phone, leaving butts in our garden. One 5 occasions in 3 hours.They came in, said they wouldn't guarantee the clean (no explanation why), did very little the entire time they were there. The guy stood around pretending to mop a floor of a room they hadn't even cleaned yet. He also just pretended to clean the one spot in the kitchen in between his smoke breaks. I kept asking him to at lease clean the walls, and he'd say I did"

DO NOT, I repeat, DO NOT use this cleaning company. Booked them with over a month in advance notice and told they would call 15 minutes before start time.Didn't get a phone call and had to call the office to confirm they were still coming, once they arrived the cleaners refused to start as they said they needed 10 hours to clean a 2 bed 2 bath apartment after being quoted and booked for 6.Called their head office to inform them I would not be paying for 10 hours as I was quoted 6, was told the booking was for 6 hours and it will be done.Half an hour later the cleaner called to inform me they would not start until they were paid cash first. What were they doing for literally 40 minutes? Why did they not mention this when I was there with them, instead of waiting until I had gotten back to work?Called the office again to confirm and inform them I would not be paying the full amount in cash first and would be happy to pay a deposit over the phone and remaining once completed and was responded with No! We are a CASH ONLY business

Booked in for a Bond Clean for end of lease. Was overcharged, the cleaner was rude/abusive as were the office staff. The carpet 'clean' was atrocious and the cleaner needed to go back and clean them twice. Still not clean. Cleaner said he would go back again today and now just not answering the Estate Agents calls. A decent clean would have had these carpets spotless in 1 go. Oven also damaged while being cleaned. This company refuse to take any feedback or responsibility. An absolute joke.Also the guarantee of the bond clean is only valid for 1 week however Agents have 10 working days in which to conduct their final inspection. Be careful not to get caught out there. Now left to cover the cost of further carpet clean and oven repairs and in the meantime my bond is held up. Through no fault of my own. Would have been far less stressful to clean myself.

STAY AWAY! Cleaners ripped me off and didn't even clean the place! The owner had to go back and get them to actually clean it. They quoted 10 hours to clean a small townhouse, which would've taken me less time by myself. They swept rubbish outside and then demanded more money to clean the outside area!! When I called them they were aggressive and rude and kept demanding even more money. Shocking experience and I didn't even get all my bond back after paying almost $600. A horrible, stressful experience all round. Better off to do it yourself or go elsewhere.

LESS THAN ZERO STARS!! This company is horrific. The cleaner rocked up late, over charged me saying the house was in poor condition. He didn't even wipe down the walls and he broke my draw that the spare house keys were in AND put them in the bin without realising??? Then claimed he had never seen the keys when I asked where they were moved to. He did a horrible job, my agent didn't accept the job and I had to try and get a cleaner to come back out but it took days and no communication from Rashid. He just kept leaving my messages on read. I had to clean the property myself. I have tried to get a refund but they are refusing so I have officially submitted a VCAT claim.

The worst service I have ever experienced, you shouldn't even be a business! My partner and I booked a clean last Thursday, as we were moving interstate my partner advised Liz that there would be furniture in the living room and I would be loading it into a trailer, to which we were told that would be fine the cleaner can start in another area. (We have email evidence of this exchange). We were told there would be one cleaner there for 5 hours, two cleaners" turned up and proceeded to wander around our property complaining and coming out with any excuse they could as to why they couldn't clean I could barely understand half of it as they were talking amongst themselves