X Convenience - Gepps Cross

I am disappointed at the night shift service due to the fact i had to repeat myself 5 times for what i wanted. Staff profusely refused to service me like the other 5 customers who's voice were not loud at all. Staff insisted he couldn't hear me again and again. Possibly some form of discrimination. The other staff then proceeded to call me buddy" do you always call your customers buddy because as far as i know i am a customer not your buddy. I come from 10 years of customer service and it seems crippling and childish with this form of discrimination. I will visit every now and then to see if service has changed. The expectation was that i would receive somewhere close to your 4.3 star rating but obviously that is not the case. I hope i don't have to deal with a child like behaviour again. I may call in to make a formal complaint as they were insistent on trying to ruin my night. I will record and show it to your manager next time i'm in if service remains the same. Definitely not testament to your 4.3 rating very disappointed. There is also two pages for this petrol station

Clean and cheap LPG which is why we go there

X Convenience setting the bar for customer service. It's one of the few service stations where you actually get greeted by attendants with charisma. A few servos along Main North Rd need to take a leaf out of your training manual as they don't speak at all until you do.

I am really disappointed in the night shift service I received from Jamie this evening. He was very blunt and rude when we were trying to pay for petrol and use the toilet and not accomodating at all. I would not recommend coming here at night time…

Nice, clean petrol station. Plenty bowsers, plenty of room between cars available, neat clean shp, always tidy. Nice variety of food/sweets, especially the donuts! Cold drinks in the fridge, salumi, bread, milk, pretty much everything you would get at a mini mart. Also, last to put prices up, first to put them down.

Prices good, station clean and tidy inside and out and friendly staff.. it's the only petrol station I use

I wish i could give minus rating to this store .Just robing to customer and worst customer service by sahil and his attitude even worse

Easy access to the fuel pumps, friendly staff and cheap fuel