MECCA Highpoint

Popped in on Saturday, which is possibly their busiest day, and I was immediately greeted by a few staff members.A staff member approached us and was extremely helpful and personable and gave me samples when I hadn’t thought to ask.When I approached the counter the staff member was so lovely and chatty and reminded me I had freebies to collect. She was genuine and funny.Couldn’t be happier with the service and the products. I’ll definitely be back!

Service was incredible! The staff helped me choose a product based on my needs. They patiently explained the uses and benefits of the products. It was a very pleasant experience.

Sarah is amazing. I came in for a lesson and she made me feel like we'd been friends for 6 months. She was so easy to talk to and had such a chill and friendly personality. She was an absolute pleasure to work with.

Mecca Highpoint is a fabulous shop with amazing products . Olivia is the most helpful , kind person and made my shopping experience sensational . Well done Mecca on amazing products and having an employee like Olivia

To the lady with the pink hair at the counter at highpoint today, I didn’t appreciate your lack of customer service or inability to greet me hello when I approached the counter. While the lady serving right next to you was super bubbly and asking her customers how they were / searching their files up I couldn’t even get a smile from you. I spent $115 in your store and saw a beautiful section where you have advertisers a complimentary gift wrapping. Since part of my purchase was a gift I asked if it could be wrapped! I got an eye shadow palette wrapped so bad it looks like a libra period pad. I have also taken photos of how you’ve wrapped it and was embarrassed to add it to my friends gift looking like that. I don’t know how Mecca teaches customer service skills but she certainly needs to go through another round of training! I’m not one to write a review in general and for me to have written one today just shows how appalled I was with your staff! I’m super disappointed as I’d never expect this from such a store.

Today I went in store to get a colour match for my foundation and I spoke to this really lovely worker named Steph S and she was very friendly and was super helpful as she went over options for me to try out and also she recommended a few other products which I loved!! If you need any help with advice for foundation options, Steph has great knowledge about these products!

Had my makeup done for my 30th Birthday. Zara, my makeup artist was an absolute pleasure to work with. She was knowledgeable, friendly and made me look and feel incredible.I highly recommend this service to anyone

Went to highpoint after work to help with my daughters skin and we spoke to morgan she is the most wonderful and nicest worker we have both spoke to and gave amazing advice on my daughters skin type will definitely will be coming back to see her about my daughters skin absolutely amazing

I've had nothing but amazing experiences here. If I could rate higher than 5 stars, I would.I'm disabled, overweight with bad skin, and have always felt places like this aren't for people like me and was too scared to even enter for many years.But I have only ever been shown respect and enthusiasm and I will not go anywhere else.I came in with zero knowledge of make-up and received no scorn or judgement, just dedicated attention to colour match me with the right products and showing me some simple techniques to use them.When I asked about trying one of the more expensive perfumes, they didn't hesitate to let me try it and didn't pressure me, encouraging me to smell it as it changed over time. At the end of my visit, I said I wanted to buy the smallest one available and that wasn't given judgement, but instead I was shown some great tips on how the small vial can be refilled and then used as a purse-sized one to avoid risking a larger bottle.I have had so many negative experiences from other places that pass judgement on appearance and only being able to afford the cheaper options, and this place has never done that to me.My self-confidence has grown so much as a result and I attribute so much of that to the encouragement and enthusiasm that the people here have given to me.I cannot thank the staff here enough, or recommend this place more.