Hertz Car Rental - Ayers Rock Dt HLE

More expensive than Thrifty and Avis (perhaps because the cars available are of more premium range), but with the most availability of cars. We tried to rent a car on the day itself and got a 4WD for $150 for 24hrs with zero excess whereas Avis quoted $70 with $4000 excess.The paperwork is quick and the best part about Hertz is that we can immediately pick up the car at Ayers Rock resort whereas other car hires have to pick up at the airport.

Terrible customer service, site manager incredibly rude. Left counter unattended for 45 minutes with no sign. Phone on counter to contact staff did not work. Rang national phone line who also could not contact staff. While waiting we saw Avis and Thrifty staff leave multiple times but always put a sign up. When told a sign would of been nice the location manager became rude and threatening to not give us a car. Our paperwork clearly stated pick up BEFORE 11 and the opening hours stating the branch closes at 11 but location manager insisted it was our fault for arriving too early. (Despite us being there in the locations opening hours).Please put a sign up in future to prevent customers having to experience the anxiety and worry that something has gone wrong with their booking and when you forget to put your sign up, in future, instead of arguing with your customer a simple apology would of fixed the whole situation and been a positive outcome for all.

Very bad customer service. When I returned the car with the full petrol and showed to the lady who was on duty 28 January. She said all good. But finally $170 petrol fee charged from my credit card. I called the office and a girl answered and said they could not do anything. Do not hire from this company., they steal money from your credit cards

We initially hired a car for 4 days to cover our initial stay in Uluru, the process was smooth and the staff at Uluru airport were amazing. Unfortunately I was caught in the whole PCR delayed result debacle and so my wife and kids took the car while I was stuck in Quarantine for a day. Marie (Uluru Hertz branch manager) was amazing and not only displayed a great amount of empathy but also helped to co-ordinate a set of children’s clothes and toys from the local community when our luggage was also left in Sydney. Marie continued to check in on us during the holiday and when we decided to extend our trip and drive up to Darwin she helped to co-ordinate everything, replacing our original car with a brand new one to ensure there would be no issues along the way. All in all this is the best hire car experience I’ve ever had and I would have no hesitation in recommending Hertz Uluru to anyone - the rates were the best in the area too!

Rented a compact SUV picked up from here. No issues and service was nice and friendly. Booked via tourism NT to get unlimited km.

The Agent behind the desk Marie was so professional but so friendly at the same time. Her knowledge and recommendations were very helpful. She was an absolute delight to do business with.

Fantastic place to rent a car,great customer service and they even upgraded our Car thanks alot

We were served by Todd who made us feel special. A very friendly guy who went the extra mile to help us and made us laugh. He was able to answer our questions. Great service and clean car at adorable prices.

Your company staff, Owen from Herz Uluru, made this trip so special and touching to me. Your company has an AMAZING culture! Here is what happened.On the first day of my long-expected holiday, I arrived at Ayer Rock airport via Jetstar, after landed the Jetstar staff told me my check in luggage was lost which included all my camping gear (sleeping bag, sleeping pad, changing cloths etc). All the passengers of the flight have gone, the last shuttle bus also gone. The staff of Herz, Owen, heard what happened to me and willingly lend his new tent to me. I only have a spare shirt with me and I told myself today I am gonna sleep on the grass ground but luck enough to have a tent at least. At night, I was passing by Sail at Desert hotel and tried to rent a few towers to sleep on them). After I told Stevie, the receptionist, what happened she showed great compassion. She knew I am on holiday and actively did all she can to help me out( she even asked me do I need a pillow!). I guess this kind of situation probably not in her job training, but what she did was really touching and helpful. As a business owner myself, I admire the culture of the Ayer Rock Resort company, and really appreciate to its amazing staff Stevie! This has made my trip so special that I will remember probably a life time. Ayer Rock people, rocks!

The staff at this office are fantastic. They went well above & beyond the call of duty to help us outside of their business hours. It made our holiday fantastic and we really appreciated it.