The Apartment Specialists Melbourne

Absolutely amazing service. The team has always been very reliable and responsive. I’m always grateful to have such amazing experience. Thank you Anna for being so professional and incredibly helpful!

Amazing people to deal with. They are very helpful and are easily available over the phone of required. Ernie l, my property manager, was one the best people I dealt with. Cheers, and thanks for making this whole tenure smooth and wonderful

Anna at The Apartment Specialist was the property manager at the place I rented and she was the best property manager I've seen. Very responsive to tenant's queries and easy to communicate to resolve any issues. She's always on top of items needing maintenance and took good care of the property. Regular inspections and maintenances were always arranged at the right intervals in accordance with standards. Overall, perfect experience.

As a property owner, I felt my property manager at TAS worked for the tenants and not the property owner. We had many issues in the years with TAS not experienced with our other rentals (managed by other agents). We gave TAS many opportunities to improve over the 6+ years with them.In the 12 months leading up to us finding a new agent we had:-Expired lease gone assumed unnoticed by TAS. This was flagged by us to TAS and we were advised the lease had rolled over to a month by month lease making it difficult to increase rent, negotiate a new term of agreement or manage tenancy periods.-Agent negotiating a rent that was $30 per week less that the market appraisal he had prepared for us.-Smoke alarm compliance expired and not actioned until we flagged with them- Rarely (if at all) able to contact the agent on his mobile during normal business hours. It was also rare to receive a return call or email within 24hours from the agent.-Slow follow up on urgent maintenance issues.I feel we were managing our own property in the end despite paying generous monthly fees.Since leaving TAS, it’s also become very apparent that the effort gone into marketing and advertising is minimal and what I’d describe as lazy. The photos on their ads are poor and in some cases generic photos used from previous advertised units with the same floor plan with poor lighting, vacated units, etc. There are much better options available to property owners.On a positive note, the agent was well presented and easy to speak with when we met with him for a property inspection.In summary, I was un happy with the overall experience with this agent despite being with them for 6+ years and giving them many opportunities to improve. I have a bit to answer to myself for not taking action sooner. From a property owners stand point, I wouldn’t recommend them. As a tenant you may find my particular agent better as I feel he was working in the best interests of the tenants on most occasions but was generally lazy on follow up actions and often missed critical timings for lease agreements and simple compliance tasks. This is obviously concerning to both owners and tenants I’d suggest.

Anna at TAS has been great in attending all my needs during my time in their property. She's friendly, responsive and clear, just a great person to deal with. Highly recommend.

It was my first renting experience in Melbourne, and The Apartment Specialists offered me such amazing services for four years. Especially thanks to my property manager Anna Duong, she is very easy to communicate and always approachable, her professionalism helped me to rent and return the property quite efficiently. Highly recommend her.

From the time we spoke to Dominic about our new apartment to when we got it rented out and managed by Anna, the experience has been second to none. Dominic has a wealth of knowledge and experience, is a straight talker, no nonsense type of guy which is much appreciated when dealing with real estate.Throughout the rental period through to the eventual sale of our property, Dominic and Anna have been consummate professionals who are quite simply, amazing at what they do.I highly recommend Apartment Specialists for both leasing and selling.

Thanks to the team at The Appartment Specialists, with a special shout out to Anna for your professionism and attention to details. It was a pleasure to do businesss with TAS.

My partner and I were renting an apartment from the Apartment Specialists in St Kilda and they did a great job as the managing agents!The property was well maintained and any issues were rectified in a timely manner.Our managing agent Ernie was professional and very responsive to our communication.Highly recommend renting from and using their services as a landlord as well.

I’ve been really impressed by the service provided by The Apartment Specialists. My agent Steven Redmond has gone the extra mile to make the rental process smooth and efficient, responding quickly and helping resolve any issues that have come up. Definitely the most positive experience I’ve had as a tenant!