ELP Movers Sydney

I booked in to move on a Friday and was told that the movers would be there between 7am and 8am. The afternoon before the move I got a call saying there had been a problem that day and they would not be able to get to me until between 12 and 1. I was fine with that but when they turned up they took one look at my electronic organ and said “we won’t move that”. I had notified the company of the item when I booked and even sent pictures beforehand. The movers insisted they would not move it and that they had not been notified of the item by the company. They refused to move it (even though me and my 70yr old father had moved it in). The company was not able to send anyone else until the next day. When the next day came the 3 guys moved everything fine but it was not moved on the day I had booked and wasted a whole day.

Prompt and persistent customer service prior to the move. Non-existent customer service after the move when issues were raised.Was quoted 3 hours total move time but instead took 6.5 hours. The two movers were nice guys and were polite enough but instead of filling the lift with items each trip, they chose to just put 1-2 pieces in the lift at a time. One of the fellas was also messaging on his phone the majority of the time instead of carrying/moving items. A number of items incurred minor damage and a number of boxes were transported on their side or upside down resulting in damaged items inside.As a customer, it’s easy to feel as though the move could have gone a little bit quicker had the guys wanted, but it seemed they just wanted to get a full days pay on a Saturday at my expense.Should have raised these issues at time of paying so that’s my problem but the customer service after the move is disappointing. Would find it extremely difficult to recommend to friends in the future and also won’t be using them again.

Easy booking process. Great customer service. Efficient work. Best value in Sydney. Juan and his colleague from ELP called when they were on their way and delivered a 3 bedroom place in just under 5 hours (in torrential rain and lots of stairs!!). No bad vibes. Would recommend anytime! Christina

The worst moving experience ever.Avoid this company at all costs.Everything about the move was horrible. Was quoted on the job, actually ended up selling a lot of the stuff so had about 1/2 to 3/4 of what was quoted.Everything boxed, packed up and was in front of the door ready to go out.Took them hours to get things on the truck. Then told they’ll have to do a second load as they didn’t have room on the truck. Which I’m not sure how considering we had way less than quoted.I waited with them until their truck was packed and they were ready to go. We were moving 1 suburb over less than 10mins away. I drove and parked and went up and opened the place and waited 45mins for them. They were leaving right after me to drive down the road.So they said they’re going to a job down the road and they’ll be back to finish in a couple of hours. This was around 2. Rocked up at 9:30pm to finish it. Even the small amount left took them 2 hours.The job should have taken 4 hours absolute maximum. It took 7 hours.2 bedroom apartment moving 1 suburb over took them 7 hours.All through the day we were emailing “James” in the Sydney office (which is clearly an overseas call centre), to let him know what was happening. And have been fighting with them ever since as they’ve barely responded.The job finished at 1130pm. Which is ridiculous in itself. After the move the guys asked to give a good review. I just nodded and walked upstairs as I wanted to go to bed.James, the overseas call centre guy in “the Sydney office” has been nothing short of putrid in his lack of customer service and responses.This company should never be used if you want to have a decent and headache free move. It’s just a bunch of people that they send the jobs out to.If I could give them zero stars I would.

The movers did an amazing job with taking good care of our items, moving efficiently and taking the stress out of moving. They were fantastic and friendly. Would use them again next time we move!!

Eduardo and Francisco of ELP movers were fantastic. James who took booking was also very helpful. They were on time, friendly, very organised and took great care in moving my furniture. I was so incredibly impressed and would highly recommend them. Thanks fellas

I had a great experience with elp movers. From the initial intro and quick quote, to the fast and efficient removalists who took great care of our stuff. The boys were both great and easy to work with and I would definitely use them again in the future and would recommend them to anyone who has to move there things.

I am very happy to report on a very well executed move recently to a difficult site. The movers were highly efficient and packed everything into the truck very professionally. Juan and the team were very pleasant, courteous and careful with all items being moved, many very heavy, fragile and precious. Everything was delivered in perfect order. I am very pleased to recommend ELP Movers Sydney.

EPL Movers did a great job. They arrived on time. They were professional, careful, friendly and really nice guys who made it a stress-free move. They worked hard and finished the job in the allotted time as quoted. I would highly recommend EPL Movers.

This was my first time organising a removalist. You always here bad stories and never know what you are going to get. I must of struck gold with the 2 David’s that helped me to move they were so professional and nothing was to hard, they were so quick and efficient. I couldn’t recommend David & David and ELP Movers any higher, made this move a breeze. I will be recommending anyone and everyone I know to use them and make sure you ask for David and David.