Modern Medical Glenroy

Very good experience with this Practice. Easy same day online booking. Friendly efficient reception staff. Seen by Dr on time. All questions answered in a professional manner. No negatives (apart from the fact that the surgery is up a flight of stairs which I wasn’t expecting - but wasn’t a problem).

The doctor I saw was beyond helpful and amazing, helped to inform me of the full process of what was required and used the resources of their team to help me get to the next stem, however, after calling back a week later to check on the progress of paperwork the admin staff member named Catherine was incredibly rude, dismissive, ultimately unhelpful & impatient all in a three minute phonecall essentially telling me wait, do it myself and GFY. Will see the doctor again, will also request to talk to any other staff member on admin.

This morning I visited Modern Medical Glenroy for my appointment to revise my 'Care Plan'. This is a government scheme through which, a number of support health services are available to eligible patients and are covered by a Medicare rebate. The nurse that revised and updated my 'Plan' spent around 30 minutes discussing and enquiring on my health status, taking great interest in specifics such as the current doctors and specialists names I continue to visit for consultations on past surgeries, health conditions and current medication. Posing a number of questions, my medical record was updated and refined with the replacement of particular practitioners' names subsequent to their career movements such as promotion, role change or retirement. I found this interaction extremely valuable and most necessary to support and inform first responders should I experience a medical occurrence or emergency in the future. I can confidently state the interaction with the nurse was quite relaxed and very satisfying. No doubt this was due to the pleasant, respectful and cordial nature of this young, efficient and caring professional. Thank you Modern Medical Glenroy for having such a high calibre of professionals as members of your staff.

Awesomest Sophie and Doc Mathew were absolutely caring and magnificent with my dog bite today, really calmed me and were magnificent! To all great staff, thank you, Dan

My elderly dad has been coming to the clinic from when it was Belair medical clinic. The care & support received from the doctors/nurses is excellent. The staff at reception are always efficient, knowledgable, polite, & caring.

Dr Ian is a local legend. He's super knowledgeable, friendly and pragmatic. I rely on him for any of my complex medical needs.

High turn over of doctors so no consistency, hard to get appointments and few or no female doctors

The girls at the desk are lovely and very helpful, my doctor is awesome and you actually get treatment like a patient not a number, not many people can say that these days.

I’ve been going here for last 6 months and great medical staff and Pat and Kathrine are very nice and a pleasure to talk with every time I go in.As for negative feedback from previous people they may have to look at themselves in the mirror before judging others.

Reception staff noticed to be exceptionally good and understanding with some difficult patients