Medical One - Frankston

Organised chaos! Never on time. Marked off as attended and 1 hour later still waiting to be seen. People come in before you and go in first. Should be called Faulty Towers Medical

Excellent doctors. Friendly reception staff. Appointments can be booked online or by phone. Phone and in-person appointments available. Bulk billing available for health care card holders.

This clinic has been a complete disappointment from the start. I went in for antenatal care for my pregnancy. Each appointment including follow up blood tests results have cost me $90. After being asked to refer my care onto Frankston hospital the doctor didn’t send it so I was told later in my pregnancy they didn’t have me in their system. I then had to see a different doctor at medical one for on going tests after some complications with my pregnancy he (dr Saha) was just awful. He started the phone consultation with the results the wrong way around and told me straight away that my pregnancy wasn’t viable (when it was) so obviously I was distressed from hearing this .. then after correcting himself he went on to be so so cold, absolutely no bedside manner or kindness. He refused to give me a referral for an ultrasound after hearing how scared and upset I was and continued to inform me of the statistics of how my pregnancy could end in miscarriage. (Not something you need to hear as an anxious mum to be) I left that phone call in tears. He didn’t say anything to reassure me and then told me to see my original doctor from now on who isn’t even there at the clinic right now. If you are seeking antenatal care this is not the clinic for you. The bedside manner is absolutely non existent and the doctors here could all do with a lesson in humanity for their patients. I have taken my care elsewhere now I and I will thankfully never give this clinic another penny.

Medical One have a chain of medical facilities across Victoria, with this Frankston branch in a prime central location. They have an online booking system and ground level car parking which is super convenient.The GPs come from different nationalities and skill sets, and are constantly employing new faces over time. They have an in clinic small procedures room, as well as pathology nurse. With a pharmacy right next door, it's a one stop medical shop.

Medical one is the worst clinic that I have visited. Charge the patient 3 dollars for a mask by a lady called Wendi. When I went there to require a doctor certificate one week ago, they turned me down and asked me to go to find a new clinic and pay 20 dollars for that doctor certificate.The second time to go to that place. It is not because this place attracts me, but because there is a female doctor called Linlay, personally I think she is professional. So, I went to see her today, she was not there, then saw a male doctor. Got some pills for sleeping, and some cream for the hands and feet. They didn't ask for extra money when I was there. After I went home three hours later, they called me to charge an extra 90 dollars for their service! What kind of service did they provide? Only ordinary things! Never heard of providing simple and ordinary things need to be charged extra! When I refused, they threatened me they would not see me again. For God Sake, such a greedy, unprofessional place, I would not go there again. Strongly suggest avoiding such place. All I saw is about greed and unprofessionalism!

Dr Chikere was rude to my daughter did not listen. had no empathy of pain from fall, you would think when your saying you can't breath deeply orsleep from pain he would subscribe some help. But no nothing. Would not recommend this doctor at all. Had to wait 4 hrs before could see another lovely doctor who did listen and gave her helpful advice and pain relief.

Went here to attend the pathology service only. I didn't have a mask so they advised me I could have one but they would charge me. Fine, no problem, but then they said it was $2 per mask.I went next door to the chemist and bought 50 for $20. $0.40 cents each. Charging $2 is just plain profiteering off sick people, a 500% mark up (on retail prices) is ridiculous.I'm sure $0.40 per customer won't hurt your bottom-line seeing some of the other reviews about the charges for your services....

Its a shame that Dr EL has left as I will be looking for another surgery after my last couple of visits. The new doctors I saw couldnt have been less welcoming. I felt like I was being admonished;I have social anxiety which can be seen on my history. This kind of arrogant behaviour is what stops people from going back to doctors Illness is not only a patient blame game but due to many factors and Dr EL was aware of this. She was friendly, something these other doc's certainly weren't. In fact, quite the opposite.The lovely ladies on reception are always lovely.Shame because my first review was five star and is included below.Dr EL should be knighted for her services to medicine! Empathetic, kind and reassuring.Edit;. In the interests of fairness the practice manager contacted me to try and resolve the issue. She was lovely. Very impressed by that.

This practice is a shambles, after paying for two long appointments with two different doctors because nobody told me that the first doctor I saw was leaving which meant I then had to repeat the same again with another doctor. As a new patient it would have been sensible to advise me.The receptionists mixed up two appointments. I’mThe Doctor didn’t enter information into notes for consent to administer an injection. This caused me further inconvenience.The Nurse’s are totally ignorant and unhelpful to the point of rudeness. They left me waiting over thirty minutes before telling me she couldn’t do it my injection or do my assessment because she was too busy and couldn’t be bothered to be helpful and pleasant! She wasn’t busy at all and they were well aware that I was waiting.Receptionist tried her best to do the managers job, the manager wasn’t available and hasn’t had the courtesy to contact me since over the long list of complaints that the receptionist was aware of and asked to inform her about.The receptionist discussed personal and confidential details regarding my complaints and the appointment mix up’s with a waiting room full of patients within earshot.She also went into see the nurse whilst there was a patient in there and again discussed my personal and confidential health details with the nurse.I had blood tests but received no phone call prior to appointment regarding blood test results.There wasn’t any notification for either doctors appointment, two appointments have turned into four appointments being necessary.Needless to say I won’t be returning to waste anymore of my time and money.I have no confidence whatsoever in this practice it’s inefficient, unprofessional and incompetent.

“Do no harm to myself” should be the oath sworn by these doctors. If you are in pain do not waste your time. In horrible acute pain I attended one of the practitioners bringing all relevant evidence of my diagnosis with me, he said “I don’t doubt that you are in pain but I don’t want to lose my licence” [so I’m not prescribing you anything]. I guess he took the view that it’s better for me to suffer mortally than for him to deal with bureaucracy. Found another doctor at a different practice and he too didn’t doubt that I was in pain and prescribed appropriate and safe relief. He didn’t lose his licence. Doctors need to start reading the case law of the Medical Board of Victoria or AAT.Horribly inefficient practice per previous experience. Avoid if you can.NB: I see that the “owner” has taken to attaching a request that people take down their reviews of this place for “naming” practitioners, when the reviews do no such thing. When practitioners are named in a positive light there is no such privacy protection requested. This is a bullying tactic. So, in case you are under any misapprehension that this is a sub-par, self interested practice the “owner” confirms its for you with this ridiculous intimidation tactic.PSAdvice to the “owner”; please don’t try this with me.