Kmart Keilor

Very bad customer service, have no sense how to talk to customer, don’t even listen to their customer. Don’t even deserve 1 star. Should hire more polite and good staff.

This happened a few weeks ago. I think she is the manager. She is an old white racist lady with a grumpy face. According to other reviews, her name could be Jen because other reviews describing her definitely matches her character.I was at the pick and collect area waiting in line. She was happily talking to a white customer and when I was next in the line, her facial expression instantly changed. I asked politely if this was the place to refund items. She responded aggressively and started to raise her voice. I have no idea what I did to make her angry. I tried to make it easy for her and she keeps acting unprofessional. Silly of me, I forgot my receipt at home which made the situation more worse. She gave me that disgusting look like I don't belong in Australia even though I was born and raised here. I tried to laugh it off that I forgot my receipt and told her that I would come back as soon as possible. She ignored me with that grumpy face and didn't respond. I was considering grabbing my receipt and returning my item at Watergardens KMART instead because I just finished my 12 hours shift didn't want to deal with a 'karen'. But luckily when I came back to Keilor Downs KMART, there was another staff that helped me with the refund. She was very friendly and we had a nice small conversation. I feel very sorry for other staffs that have deal with a 'karen' manager. I hope one day, someone would record her behaviour and make it go viral because she definitely belongs in a karen compilation videos

Jen is extremely rude and could hear her raising her voice at another customer when they were genuinely looking for assistance.Extremely unprofessional and not a good look at all.Dont work in a customer service type role if you cant be bothered. Hope she doesnt have a job here for much longer as its absolutely disgusting behaviour.

6th of May 2023 I went in to Kmart between 1.30-2.30 pm. I always do my shopping over there. I had a men's pyjama. It was a present for my husband which he didn't like it. So we wanted change. I didn't know if we didn't have the receipt I have to take another receipt from the front. So I said I didn't know about that sorry but I want to change this" its only 15$. That girl at the service desk said "you might taken it from the shop we don't know" I didn't argue with her if I am a thief I am not taking a 15$ one to change. I was calm and said "ok what you can do for this" they said we have to check the camera. I said " yes check the camera" She took nearly 30 minutes to check the camera and then she came and said " oh we cannot find you in the camera so we cannot change this" she totally treated me like a thief. I am not a thief. I am a respectful citizen in this country. I am very disappointed. Don't treat people like this. I felt so offended."

Went to purchase a item from the healthcare section and the shelves were practically empty. Tried finding someone to help us and there was absolutely no one around. Only person was at the self checkout section and when I asked if this item was in stock and where it was she just pointed without moving to the approximate area.I could only find the security guard and asked him to page the manager and even he couldn't find anyone.Pretty bad service.

Jen is quite the angry person and after being unable to help me and her getting very agitated I walked off to keep the situation from escalating yet she continued to raise her voice acting in a very unprofessional manner. Relax Jen, Life is good if you just let it be.

Every staff member went over and above in service today, I think they did exceptionally well, I highly recommend this store