Padbury Pharmacy

Big shout out to this amazing pharmacy! I leave mys scripts there and only use this pharmacy! Always to helpful. Just this week I had covid! I live alone and had a teleconferencce with my doctor. Not only did the pharmacy deliver my scripts but told me to just pay next time I come in. You don't get that very often these days!! Will always us this pharmacy. Staff are amazing!! And a big thank you!!!!

The service Steve has provided us as new parents has been exceptional. I've told every new, or soon to be new, father I've met that they need to make it a priority to have Padbury Pharmacy in their phone, and the colic mix in the cupboard. Can't recommend highly enough, need more stars.

Steve served me today and he was so helpful. Everyone was so lovely and nice. The advice and help they gave me and the time he took to made sure I understood what he was talking to was nothing short of amazing. I will be back if I need any little thing for my baby boy. Thank you so much for the advice and your amazing service! You can't beat this pharmacy :)

Padbury pharmacy, is by far the most amazing pharmacy! After experiencing bad reflux in pregnancy, Steve went above and beyond by spending the time to go over my options of medication, even contacting my Midwife direct, and following up with me after hours to ensure I got the best care possible. I can’t express how thankful I am for all the help and advice! Not only with this, but other times when needed too. Thank you so much Padbury pharmacy and a huge shout out to Steve!!

I have been going to Padbury Pharmacy for many years. I have always experienced the best service and advice. I can not recommend them enough. We have moved several times, we may change our Doctors but will never change our pharmacy. Thank you Steve and team for always doing such a wonderful job for me and my family. You guys really care and it shows in everything you do.

Great experience!! After a recommendation for Steven’s colic mix, I was pleased to be greeted by the man himself. He was helpful, personal and professional! Giving plenty of advice/tips. Excited to see if the colic mix helps our newborn.

Lovely pharmacy! Great service and advice from Steve! He was very understanding and offered great tips for me and my newborn. Extremely helpful and willing to go above and beyond. They have a great range of top quality products and even a cafe next door! Worth the visit! Thanks for the advice :)

Such a pity Steve that you can answer google reviews but cannot reply to an email I sent in June.Honestly had the worst experience with this pharmacy. Got strung along on the promise that formula would be arriving and it never did. Then got the rudest response from Steve. When I rung Neocate myself they said they had plenty of formula sitting there. Steve then said he wasn’t ordering it cause it was a $100 delivery fee and asked if I was going to pay this. Disgusting. I should have made a formal complaint based on the way we were treated.So happy to be done with this pharmacy. If you are a mum in need of prescription formula I advise going somewhere else, at least you won’t be strung along.This is the copy of the email I sent in June that I never had a response to:Hi Steve,I have had a chance to reflect on our earlier conversation regarding my daughter's script for neocate.First off I would like to say we choose to bring our script to you guys originally because I had positive experiences at your pharmacy.Unfortunately I can no longer say that. The phone call I had with yourself today was very disappointing.I never asked your pharmacy to go above and beyond for us as you have said you did. All I needed was for you to tell me whether you could or could not supply the formula. For three weeks I have been told the formula would be coming. If I was told you could not supply it I would have looked into my different options before our supply had completely run out. As soon as your staff informed me yesterday that you were unable to supply it, I was on the phone to my paediatrician. I had already sorted a pharmacy to supply the neocate gold and had sorted a script from the peadiatrician for myself to pick upSecondly the fact that I mentioned the first staff member I spoke to yesterday seemed to be unsympathetic to the situation seemed to be taken by you as a character attack of your staff. This comment made by myself was then completely dismissed by yourself as something your staff couldn’t possibly be. Also seemed you wanted to fulfill the script you owed us and then be done with us, after we have done nothing wrong.We have more then understanding of the situation we have all been put in, but feel that the way we have been treated as though we are asking for something we are not entitled to ask for is something we don’t have to tolerate.

I have a head cold and yesterday went to get some cold and flu medication with pseudo ephedrine as I know it works. I am a Registered Nurse so understand there are regulations around this purchase. The older women who served treated me like I was drug seeking. I handed over my drivers license and the worker asked me a set of questions to see if I was who I said I was. Date of birth, I did say it was on the license but she wanted confirmation. I was then asked if I lived at the address which was slightly changed, I presume in an attempt to catch me out so as not to provide the non prescribed medication. When I corrected the older lady, she finalised by asking if I had a loyalty card. I have never come across such a patronising and condescending attitude in a pharmacy. The rest of the staff appeared quite helpful to other customers. No sure if it was my appearance with a cold sore on my lip or if she feels she needs to go beyond the govt. guidelines on dispensing this medication

Thanks for the colic mix. It works so well, and my grandson is much better for using it