Van's Clothing Alterations

Dry cleaning: Lost part of my outfit and had no apology. Disgusting customer service. I took my ZIMMERMAN jumpsuit into the store and got a quote, only to pick it up a week later at an increased price. When I took it home, the sash was missing. When I spoke to the owner, she denied that the sash was present. I tried to explain to her; I showed it to the man at the drop-off counter and especially said he needed to be careful not to tear it off.I was told to call Zimmermann and get a replacement piece (that’s if one is available). All I wanted was an apology and acknowledgment of the error, but instead was spoken down to and made to feel it was my fault. Never go there!!

I took my wedding gown to Van on a Thursday afternoon at 3:30pm in tears as another tailor had completely butchered my dress. My wedding was on the Saturday. Van spent the whole afternoon working on it and altered it to fit my body perfectly. He is an absolute genius and saviour. I will be forever grateful for Vans sacrifice and help in fixing my wedding gown. Van had tailored our bridal parties suits and did an incredible job. Can’t thank Van enough!

I've worked with several tailors over the years as I shop vintage and often need pieces altered. Van is the best I've found, and I will continue to return to him as long as I live in Melbourne. He has made both minor and major alterations to several dresses, tops and pants for me, working with various materials and styles. Some of these have been quite complicated, the sorts of alterations you could only trust to a professional with decades of experience.Van's Alterations is efficient, with a quick turnaround and very competitive prices. I would not hesitate to recommend them to anybody requiring a reliable tailor, whether for simple trouser hemming or complex alterations on a precious one-of-a-kind piece.

Left several school pants to be altered. A few days later while ironing my sons school uniform I checked the pants and only 2 out of the 5 were altered. I took them back on a Friday and told to collect Saturday. They were very apologetic but apparently the confusion happened because I left a pin to mark the length on the pants not altered …. I did no such thing. I went Saturday to collect them and still not ready and told to return Sunday. Ok. On Sunday I collected the pants but before I did I measured them against a pair that were altered correctly. 2 were fine but one yet again was not altered or they completely stuffed up the length. My husbands work pants one hem is longer than the other. I will not be recommending them nor will I be going back. They used do good work but not anymore and they are over priced.

The team here did an amazing and wuich job of my suit trousers and at such a great price. Thank you.

Used to come here frequently but stopping now. They seem to pick and choose when they let people use eftpos - but on Friday was made to pay cash for a $65 payment. When I got back from downstairs with the cash they were putting another customers order through eftpos which was frustrating to say the lease. Also left dry cleaning for a Monday pickup but when I went to collect was told it was a mistake and would be ready Tuesday.

Overpriced and did not sew in correct place even though we tacked the badge in place and took photo - refused to accept it was sewn incorrectly - charged $50 for badge ! Refused to refund - had terrible attitude.

I needed a pair of jeans altered as they were too big around my waist and Van did a fantastic job, initial tailoring was super quick and easy and turnaround time was so so quick! Cannot recommend Van enough, will definitely come back for any future alterations

Van's is a great place to have alterations done including updating garments. I think pricing is reasonable & I'm happy to pay as I've never been let down.Van himself can assist styling & suggestions of changes to somewhat out of style outfits & transform them which I had done for a long dress for a wedding overseas. Thanks Van & team