Better Care Medical Centre

Incorrect and incomplete communication over the phone. No bulk billing provided . Overpriced fees. Lack of care at the reception. Masks are required by the Better care center , but not supplied.

Hands down best doctor I have ever had. Nothing is too small or too big and you never feel rushed.The nurse is is happy to help you with whatever you need! As special as the Doctors are, she makes the clinic a safe and supportive place to visit....

Very helpful and friendly girls at front desk . Nurse very efficient and no waiting time . Doctor shah is very thorough and always manages to fit me in and if busy I can ring and he will get back to me promptly

They withhold reports until you pay the doctor fee.

Dr Carroll.Is amazing. Never any waiting period. He has been the best GP my husband and I have ever had.Very thoughtful and has empathy as well as being thorough .The medical reception staff are lovely .

Absolutely atrocious service from the receptionists at Better Care Medical Centre. I went in on Friday 24/03 to see a Dr that I have seen numerous times. After seeing that Dr, I tried to put a claim through Medicare and the payment did not go through, which should not happen. I was informed by the receptionist (Emily) I dealt with that she will follow up the claim with Medicare on Monday 27/03 and by Tuesday afternoon 28/03, I still had not heard from Emily regarding this claim so I took it upon myself to contact Medicare myself and they advised there is absolutely no issues on their end and the claim should have gone through so if there’s any issues, it is on the providers end. I contacted Better Care Medical Centre today 29/03 and was quickly asked to hold, waited on hold for 10 minutes and then spoke to one receptionist who advised me that the receptionist (Emily) I needed to speak with was busy and she would contact me back, this was at 9:00am. At 12:00pm, I still hadn’t received a phone call, I called them back and they advised that Emily was still busy and she would give me a call back when she’s back to her desk. By 2:30pm, I had not received a phone call so I called them back on MY mobile number, which they must’ve written down and avoided answering because I waited for someone to answer my call for 15 minutes and then, I tried calling them off my partner’s mobile number and they answered straight away.. how ironic. I asked the receptionist if Emily was available and she put me through to her, but still waited another 5 minutes to speak with Emily. She advised me that she would contact Medicare straight away and call me back with an update (this was at 3:00pm). By 5:00pm, I had not received any update so I called the centre back and was informed that she did contact Medicare (which I don’t believe is true, otherwise she would have contacted me back with an update like she said she would) and she apparently informed them of the error code that came up when she tried to put the claim through but there was “nothing” they could do and that this would be investigated and a letter would be sent out to me from Medicare regarding the outcome of this issue and why the claim was not going through. Emily advised she would send me an email right there and then with the invoice for what I paid and the error code and I did not receive this. I had to call back the FOLLOWING day 30/03 to get this email sent to me so I could try and do what the medical centre couldn’t and put the claim through myself online.Great doctors at this Medical Centre but they’d be doing the centre a great deal of help by hiring new and professional receptionists who are happy to help their customers.

Thankyou so much Emily for your absolute care of my wife Ruth.Only visiting the area and contacted covid. Is eligible for the antivrus and after many calls to different services, Emily is the only one who has gone above and beyond to help.

Our Family have been seeing Dr Al Khemesy for many Years. He is exceptional in everything he does, with Ample due Diligence, he doesn't miss anything. The whole team is amazing including the Nurse, Reception and Pathology service. We couldn't be happy with there level of service. I highly reccomend The Practice

I ran out of my heartburn tablets and after a very painful Saturday night decided to 'walk-in' to Better Care Medical Centre at Fairy Meadow.Upon arrival at 9:15am, there was clearly a problem with the standard 'Best Practice' medical software that most GP's use. There was only one receptionist on duty, Abbey, who was trying to reset the internet connection, take instructions from the IT help desk, answer the phone and greet patients all at the same time.I was given a number (excellent backup system) and sat in the waiting room whilst the GP saw other patients. What happened next was truly shocking - a patient walked in and demanded to be seen before somebody else in line. This lady was not merely complaining, she was verbally abusive towards Abbey calling her incompetent and berating her loudly in front of the waiting patients.After 5 minutes of listening to this lady blame everything wrong in her life on this poor medical receptionist, I had to intervene and ended up telling Abbey that she had handled the technical difficulties with absolute professionalism and that I would be writing to the practice manager to compliment her.Abbey was clearly shaken and visibly upset however continued to clean the office and fix the computer issues whilst attending to other patients. I was then called into the GPs office and had my consultation - my script was given without issue and best of all it was all bulk-billed.I love living in a country where I can see a GP at 30 minutes notice on a Sunday free of charge. For somebody to complain and gripe about 'administration issues' to the point of bringing a professional to tears - well it just goes to show the ignorance of some people.I couldn't recommend this practice enough.