DHL Express ( Head Office )

They have never once attempted delivery, I work from home and they have never once been able to ring my buzzer. I've sat at home and watched a delivery change status to attempted delivery" while sat at home waiting for the doorbell waiting for an urgent package. I'd give them zero stars if I could. Constantly have to get them to drop it off at Summer Hill new agency to get any delivery from them."

Shipped an expensive gift for my wife's 40th via DHL Express, they sent my package from Sydney to Canberra, then back to Sydney, then to Brisbane then back to Sydney. I am still waiting and I am only an hour north of Sydney. I have had no phone call, no reply to correspondence and no updates from DHL.I missed my wife's birthday and I am still waiting. The really awful thing about this whole scenario is that I could have driven to Sydney, picked it up myself, and returned home within 3 hours, I mistakenly assumed DHL Express would be able to deliver on time.I hate leaving a bad review but I really got screwed by this company and they have made no attempt to reach out to help resolve the problem which makes the whole situation 10 x worse. I will include redacted photos below to prove my point. I strongly recommend you use any other company, DHL have made no attempt to help me out and I am still waiting, 4 days later, for some reasonable semblance of an update? Thanks DHL, you ruined a gift that was in play for 15 months.

Terrible experience.How do you justify charging for next day delivery and then simply give the notification that says 'coming today' for the receiver?This means that customers cannot leave the house ALL DAY and when my delivery was missed, due to being out for 15 minutes to get a coffee, DHL were unable to reach the driver to get them to come back the same day - even though it was barely 15/20 mins after the 'delivery attempt' when I called.So the only option is to rebook for later in the week. Terrible experience for a delivery that was actually needed TODAY. Charging for services that you are unable to deliver in a way that means customers can ensure they are at home/at the office ready for your delivery drivers. It's unreasonable to say 'coming today' and expect people to be ready for 8 hours for DHL to turn up. Do better.

Courier refused to deliver to apartment door. I lodged a complaint and the response is that courier is not required to deliver door to door.

Leo was absolutely amazing, he couldn’t leave my parcel unattended and therefore had to leave but came back when he got a chance to deliver my parcel and i was so happy with his service he was amazing, he didn’t have to do this but he did and saved my life!! i needed the parcel for that day and he went out of his way to do so i really appreciate him

My friend attended her son's wedding in Ireland and decided to send her wedding outfit home to me with DHL rather than cart it all over her trip. DHL picked it up on the 24th June and delivered into Sydney on the 2nd July. I contacted DHL questioning the delay in delivery. Then told that Customs wanted to know whether the contents where business or personal. 5th July replied personal. By Friday 8th told all ok. Tuesday the 12th same questions from another DHL call centre person. I spoke with the same person Lagi today as least week who told me it is now held up in quarantine but the matter has been escalated. Expensive service and poor delivery that I had to chase. I recommend never using DHL. That is my experience and my personsal view. So disappointing. So unprofessional

Got a message saying delivering today . I was at home the whole day and later i got the message saying nobody was home so could not deliver , like seriously noone rang the door bell and look at the audacity to lie . Not good , so not good !!!!!!

Absolutely worse services ever!1/ Regarding dealer information. My parcel suppose available on my hand within 3 days and wait on 9 days to reach where it up to !?!2/Base on conversation record with DHL company I've been contact CS team and let them know how will receive &sign and how to access my building. CS team committed is DOOR TO DOOR SERVICES. Deliver who is LIAR as my building need code access and nobody at home". Such a ridiculous excuse for unprofessional conduct.3/upon request good arrange earliest schedule time. They require I PICK UP myself.That's fine I don't bother want to involve these guys anymore as soon as I got my parcel. BUT4/ But the last CS team he behave RACIST and say "I KNEW WHERE YOU CAME FROM"BETTER SAY ❌NO❌ with DHL !⚠️LIAR. ⚠️UNPROFESSIONAL AND⛔ RACISTS"

Package was delivered to the wrong address. No location of the package was noted. An inconvenience for us having to contact DHL and wait for them to action". Please up your game DHL