Beaumont Tiles Mentone

I can not express how impressed I am with the service I received at the Beaumont Tiles Mentone store. Both Carl and Kristen went above and beyond to make sure that I not only had the best tiles for my project but also the best price. They were kind, patient and really, really helpful. I would highly recommend this store for not only your tiling needs but also bathroom accessories as well, amongst other things. Well done Beaumont Tiles - you have excellent staff!

Great service up until there was a problem with the order - after sales service is shocking.Christine was great to deal with at time of sale, helpful, friendly and responsive. We ordered all our tiles and our vanity through Beaumont Mentone for our bathroom and ensuite renovations.We had to (obviously) move out for the duration of the renovations and when the builder hung the vanity unit and sent a photo, I realised that the vanity unit was not built to the specifications ordered (we paid extra for 4 drawers, the unit received had the standard 1 drawer).I called Beaumont and spoke to the business owner Neil, who from the first interaction was rude, abrupt, abrasive and who spoke in a manner that was essentially blaming me for their supplier's mistake. I was told that they can either re-make the vanity to the specifications or offer me a $450 credit (on a $2700 vanity - no thank you). I told them to remake the vanity and was met with attitude - well

Worst customer service I have ever experienced! We went there to visit with our 2 kids and arrived there at 3:55pm on a Saturday. A man named Carl stood in the doorway and said abruptly ‘You have 5 minutes!’…we thought he was just having a bad day so we ignored him and looked around at tiles. We weren’t planning on staying long. At one minute to 4pm he once again walked over to us and abruptly said ‘You have one minute and then you have to leave’…we asked him what his problem was and he responded ‘I have a life’. He may have a life, but he clearly doesn’t have a clue about customer service, and if it was up to me, he wouldn’t have a job either. We asked to speak to his manager and he happily called the manager and put him on speaker. While we were telling his manager what had happened he had a look on his face as if he wasn’t fazed in the slightest. The only excuse for Carls behaviour is that something really bad must be happening in his personal life. If that is his normal behaviour, he shouldn’t be working in any job that involves customer service. We will never go back to that store, and I’d encourage anyone that reads this to do the same. We will be taking this further.

Avoid , go elsewhere . Terrible customer service . Give you the run around from Mentone store to the warehouse in Dandenong , if you have problems with tiles or your order.In reply to the response . I called many times and spoke to the manager Neill. I shouldn't have to send in Information via email to you , in regards to the matter . Beaumont tiles has this information and as a courtesy which no one there has done is to call me when they said they would to help out .

One of the best customer service experiences I have received. Very impressed with the the high level of product knowledge across the whole store from tiles to tapware. No question was left unanswered and more often than not, amazing alternate suggestions were given on my reno vision. The team went above and beyond to make my in store experience super easy and and an enjoyable time. Thank you to the team at Beaumont's Mentone

Avoid this store at all costsRude staff and heavily over priced with fake discountsOur tiles were delivered with a defect ( 2 mm bow in the middle) our tiler recommended we return them as this will be obvious on the end product.Staff were bordering on aggressive and said to tell tiler to use more glue to cover it up.Charged us 25% on original price to return wall tiles and wouldn't take back floor tiles because they didn't stock them anymore (?) throw in another $150.00 pick up fee to top it all off.Pretty sure this is illegal but we just wanted to move on with our job and were tired of non returned phone calls and rude staff.Don't bother replying head office (pretty sure its a bot) because we tried every avenue to contact you at the time and there was no reply to phone calls or emails.We have since found smaller suppliers who accept returns for no charge, free delivery and are friendly and helpful, if this is what you require don't go to Beaumont tiles Mentone.......

Super helpful staff , large range of tiles and growing range of bathroom accessories . Kind of handy to be next door to Reece as they carry different brands