Cools Auto Trim

Proceed with caution when dealing with Steve Eid at Cools Auto Trim. I was referred to Cools auto trim by a very reputable company but after my experience I would not recommend. The door trims I ordered arrived poorly made and were sent back at my expense to be fixed. When I got the replacement door trims back they were even worse than the first trims that were made. Steve said ‘send them back I’ll return your money’. I requested he arrange postage for the items to be sent back but was told ‘I can't do that just send them and send me the bil’. Steve has not fulfilled my full refund including the postage cost he said to send him the bill for. I am still out of pocket only being partially refunded. I originally requested photos before the door trims were sent out but according to Steve it was too late as they were being packaged and I was assured he services a lot of reputable companies in Victoria and because I was referred by one I believed it. There is no quality control in place before items are sent out. I have been very reasonable and patient in trying to reach a resolution but Steve throughout this whole process has not been one bit remorseful. Disappointing and costly experience.

Great to deal with

Steve & Charbel are awesome, ready to help even if it’s a small job, great customer service and even better work! Recommended.

Champion