MattaSoft

“Working for one of the largest IT vendors in the world, I guess I have a little experience with customer service and IT Service level deliveries. I recently ran into a PC issue which could not be resolved remotely via my companies internal Sydney helpdesk. Due to time constraints of sending my notebook to Sydney for resolution I decided to utilize the services of MattaSoft locally in Melbourne with its website advertising expertise with my specific software issue. I logged a call with Sahil at 10.07am describing the fault and was advised an Engineer would be on-site at 1pm the same day. Sure enough at 12.55pm Sahil met me at my home office and left at 14.08pm problem fixed. Now in anyone’s language a 6 hour turn-around from call logging to on-site resolution is 1st class. Sahil had a very professional demeanour with great communication skills and even resolved an additional small printer issue I’d been too busy to rectify myself at no extra charge on the spot.Nice work Sahil & MattaSoft! On my experience I will be highly recommending you, be it consumer or corporate."

Hmm! Called the phone number advertised 3 times and 3 times it clicked off!!

Hmmm.....Did the owner just review her own business?