Edisons

I bought an air nail gun and was very disappointed with their service. It has been nearly five days and they havent dispatched the item. Tried calling about a dozen times and email a couple of times but never got a response. This is my first and last time I will ever purchase an item from Edisons. Extremely poor service. You will be better off to pay a little bit more and buy from other well known hardware and tool shops.

Easily the worst business I have had to deal with. Evasive and dishonest if you get contact. Be ready, everything is your fault. Even if you use the freight account and company they give you.

Purchased 2 compactors from edisons - both did not work. Having a real hard time returning these compactors as 1 was purchased 5 months ago, but has never turned on. The other was delivered a week ago and I sent it straight back. So far I don’t have any machines that work and they still have all of my money. What’s worse, I had to pay for the return postage. I feel like I have lost out big time with these guys.If the machine doesn’t work, fine, but you should be responsible for the postage charges to take it back if you are not going to test your products before sending them to your customers.Just don’t buy from these people. The service is terrible and based in the Philippines. There is a communication barrier for sure when dealing with their eBay staff, or at least a lack of care, probably both.I’ve spent $4000 with edisons and all has been good until now.I just want the right thing done and that’s to look after their customers.

Terrible service , enquiring about spare parts for a generator , gave believed model no. And photos and specs of parts , first email was ignored , second email following up they asked all the same questions of information given in first email , third email asked the same again , just giving me the run around as I think the sales person was just to lazy to go and look and check for the parts I'd given details and photos of ! Was trying to support an Australian Business , but seems like they don't care unless your buying expensive items thru there automated ebay system , (of which I will now never use or recommend) Good luck with you unsupportive business model , if you don't want to support or serve customers wanting to buy parts, what makes you think they'll want to buy or recommend people buying expensive products from you ? Stay away !

Edison using Hunter Express! the worse delivery transport Company ever ! Edison Knew the Problem , but not willing to help their own Customers! disapointed All Round! Hunter Express Rudes, Their Driver not Communicated with Their Office instruction!& Hunter Express would not care Of how The Customers Feel about it Service. If it does its shoudl make the Driver to accontable for the Delivery ! but its only care about itself and not the Customers All Round DIsapointed"""

I purchased a rattle gun kit from Edisons which I have already used to fix my tractor. The tool is of good quality and extremely good value. Made my repair job sooooo much easier. Fast delivery of my order positively topped off a great purchase. Thanks heaps.

Ordered new switch. See photo for second hand item they sent. Terrible service, no response. Stay away from this company

i bought a log splitter a year ago and now its leaking . tried buying seals for it from there website but they have none for sale ,so i asked where they get there parts from so i can get some new seals for the ram and all i get is there made in china but they will not me who makes them in china. terrible service

I bought this engine but the shaft size is 25.4mm not 25mm. We cannot use it.Traveled 400km to pick up because we need asap. We cannot use it because the shaft size problem.Phone calls , send pictures. Another 400km to bring it back, promise to refund. Still waiting for this money.Very bad communications and service. Lost two weeks of business because of this and still waiting for the money. They still sell this product with misleading info on the website.

Product is what you get for the price - possibly supporting others might be better for Australia long term . The big issue I have is they hold you to ransom after order with some sort of refund scam to evidently prove it is your card and presume in this day an age people still use internet banking with all the risks to check this - they do this from time to time so if you dare be prepared to get frustrated . I have found you can source all they have from Alibaba at a much lessor price , yes there is no warranty and a lead time however much easier to deal with !Also the attitude ( seems to either a lack of basic education and/or they really think it is a privilege to buy from them ) in comms is a major issue - won't answer questions ( possibly I think it might be best to only ask one per email as I think they might be able to understand that ! ) certainly will be tossing the gear in the bin and going to a local shop to buy a real chainsaw so I can get service and parts easily