Fantastic Furniture

Really not impressed with our latest purchase, a recliner package worth $1300 & being only a few weeks old we have already made contact due to the quality of it only to be told its normal" and would fall under "change of mind" instead of under warranty which mind you

We have had a very long process with fantastic furniture. We ordered $6000 worth of furniture in early October 2021, we were promised it would be delivered on the 26th of November and I called the day before to confirm if the delivery is coming tomorrow as I had not heard anymore from them and they asked me which delivery (I only had one on the system), it turns out 2 of the 13 items were not in stock and they had not even informed me, the 26th of November came and went and I was missing my king bed and tv unit, for the inconvenience I was told I was getting complimentary delivery for my second delivery. I was then confirmed my king bed and tv unit would be delivered before Christmas on the 18th of December. The 18th comes and I call them to ask what time as I haven’t heard anything again, they told me nothing is in stock so there won’t be a delivery for me today. My king bed ended up being delivered on the 23rd of December and I still have not had any updates on my tv unit, 12 weeks later.The service has been shocking and communication even worse. 3 months on I am still waiting for items.

If i could rate less than 1 star I would have, unfortunately because I cannot I have to go with 1 star.I placed an order for couple of beds and mattresses 3 months back, and I was very clear that I want to order them all together from one place to avoid chasing up multiple stores. I was told the queen beds are in stock but the bunk beds are coming soon(3-5 weeks). Queen beds and mattresses were delivered after a bit of back and forth and horrible delivery experience. However there is no sight of bunks even after 12 weeks now. Everything has been paid in full!!Like many others mentioned in their reviews, they got the whole bulk order for 5 bedrooms promising to deliver all products, but it was just their sales tactic. Once the sale is done, the experience has been an absolute nightmare. We spent Christmas and new years with no beds in two rooms!! Every single time I called them for an update, I have been left to feel miserable.They don't want to take any responsibility for the order delivery or the delays. One lady ( I believe is the store manager) even said that we are just a store to take orders we cant do anything about delivery!! I was left with no words to this!! After keeping the money for 13 weeks, and changing the delivery times over and over again, their response has been you can cancel it and we will refund you"!! Seriously pathetic.This is the first time I placed a large order from this store

This is for the Fantastic Furniture Corio Geelong. We were not happy with the customer service and their own version of return / exchange policies. It is clearly stated in the invoice that an item can be returned in a resalable condition (very subjective). The item we want to have exchange is in fact in resalable condition, good as new. They shut me down on the phone with a barrage of reasoning based on their own arguments about an item's condition.

Experience was good. Until I found one of the item having issue while assembling. Reported instantly on official site with no response. Then I called the branch and send them e-mail to store as per their instruction. Waited for another few days. Called the branch again. Turn out store manager claimed that the credit department claimed that's my human error on such damage. I'm sure that I was installing accurately as per installation manual. Finally the store manager willing to replace the damaged part.

Guys, can you believe that this was my first ever time at Fantastic Furniture?Honestly I liked alot of the furniture and was pleased to see that some things were actually made in Australia. Staff seemed very thin on the floor, but the guy at the desk was friendly enough. They had a kids movie going to entertain little ones.It's not high end stuff but worth a look. Especially if you are going to this 'home maker' area where there are 4 other furniture places.

Very helpful staff and great prices especially when having a sale. A lot of Australian built furniture

Worst service I’ve ever received. We ordered a bed set in December (approximate delivery of 2-3 weeks). Fast forward, we have been delayed & delayed and eventually told it will not arrive until April. Fantastic Furniture Geelong offered NO solution to this problem, constantly blamed covid, however this was an ongoing issue for months and months and they made no effort to redeploy workers, hire extra staff, or do anything to get their product moving. I understand delays but management is useless for not attempting to even fix the issue, but rather just telling people it was “too bad and you’ll Haveto wait”. Male staff over the phone were rude and uncaring of the situation. We cancelled the order and ended up ringing Melbourne - who had a bed in stock! Thanks for letting us know Geelong - we know you can access the system to see if other stores have product in stock but you chose not to. We ended up driving 4 hours to albury and they were fantastic. TERRIBLE SERVICE GEELONG.

Helpful staff and great prices and range. Good quality for price. Purchased an office chair and very happy.

Always enjoy Fantastic Furniture stores. They have good prices. Staff were friendly and helpful. Only annoying thing is having to put stuff together.