Althaus Security Screens & Doors

Wayne was friendly, professional and quick to respond with both the quoting and installation. Job well done! Would definitely recommend to family and friends.

Can’t recommend Wayne highly enough. He came and quoted our screen door within 48 hours of my enquiry and had it installed within 7 days of our order. The timber look aluminium frame is perfect and is a very close match to our timber door. Friendly, professional service and very good at what he does. Fantastic Crimsafe product also and just in time for summer. Thanks Wayne.

We have just had a Crimsafe screen door installed on our house Wayne gave us fantastic service & premium quantity door with very prompt service highly recommended A+++++++++

All we have asked is for our Crimsafe lock to be fixed that was installed by Althaus but because it's not a big $$$$ job we get no response. We where told to send messages on Tuesday to remind them to visit our property 50mins away from Toowoomba in the Lockyer Valley. I believe our attempts has now reached 5 times over in 12mths of waiting.If you don't have $$$ jobs good luck for service!

In Dec 2019 Wayne did a very good job for us at our house and we advised him then that it was our intention to have additional windows secured as our budget allowed. We paid Wayne in full and on time for the job.In Dec 2020 I emailed Wayne regarding another quote and questions regarding using Crimsafe on windows that would be near a pool we were planning. I received no response after four days and had to follow him up, after which he attended our property and did some measurement of windows.Having received absolutely nothing from Wayne after two months I emailed him expressing my disappointment in his business. Following that email he messaged me, and we arranged for me to telephone him last Friday evening, 12 Feb. When I called, I got his answering machine and left a message to call me back, which he did on Mon 15 Feb, claiming he had left his phone at work. The upshot of this call was that he would visit our house yesterday afternoon, after quoting on another job near us.I waited at home in vain yesterday and no surprises, Wayne failed to show, call, or message. As a result, I then decided not to waste any more time on Wayne.This morning Wayne unexpectedly appeared at our home, without any prior call or message. Taking across the driveway gate, I mentioned that I expected him yesterday and that I was no longer interested, whereupon he went back to his vehicle and I turned away to return to my house. I heard him utter the word '...impatience...' as he got in his ute. I then went back to engage him further, but he drove off in a huff and refused to acknowledge me.I suggest Wayne is losing the plot if he thinks it is OK for former clients to wait two months for a quote/response and then continue to stuff them around when they make the effort to sort it out. Having the gall to accuse me of impatience was the last straw, hence this review.

Wayne was next day fast with quote and install was within 3 weeks! Totally amazing. His competitors needed 6 weeks just to come and quote???? Totally pathetic. We had Crimesafe installed at 2 other properties prior to this installation (1 in another city and 1 here in Toowoomba - not Althaus Security) and neither companies spoke to us or recommended Crimsafe Ultimate, but Wayne did and what an incredible difference this product makes. Wayne explained that Crimsafe Ultimate particularly in door installations was an absolute must because of the superior security this product provides and honestly we can actually feel the difference having had standard Crimsafe doors at previous properties. Seriously the difference is night and day, you won't regret it. All we can say is thanks Wayne and outstanding work...

Wayne provides a superb product and his service is fantastic. We have just had the next part of our crimsafe journey installed and again are so happy with Wayne’s services. Would definitely not hesitate to recommend him and look forward to our next install. Many thanks Gareth & Sarah Herbert

My Partner and I have recently had Crimsafe installed by Wayne and we could not be happier! We highly recommend Althaus and are extremely impressed with his workmanship, professionalism and prompt installation. Thanks again Wayne!Cheers

Some companies sell you a product and then never want to hear from you again. Althaus Security Screens & Doors is not like that! Wayne, owner of Althaus, went above & beyond, in terms of service. We needed screens taken down to clean under them. Wayne zipped out and, not only did that for us, but he also replaced the faulty screws the initial supplier had put in. Many Thanks, Wayne. We cannot recommend your company highly enough! Dell & Michelle Randall.