Flight Centre Broadmeadows

I don't usually write bad reviews but if I could I wouldn't even give them 1 star. Understaffed, we had to be turned away multiple times, and when we're finally seen to after giving all information we get told they'll email us - which they didn't, I called multiple times to no answer and their phones hangs up on you after more than 5 minute waits. I emailed to follow up and got no response.I went in and the staff ignores you and had the audacity to hold a finger at me to wait while she goes to answer the phone, even though I was standing there the whole time for a few minutes while they're on the computer ignoring you. No greeting, no apologies, no asking whoever called to hold while they serve actual customer instore. Their customer service is a horrible joke. I wouldn't even give them our business if they got back to us, and it was a big holiday with several different flights to different countries.Compared to Highpoint which is way busier, they at least greet and acknowledge you and make time for you on the spot.Do not bother with flight centre Broadmeadows!

Replying to customer emails is absolutely a joke. It simply doesn’t happen. Their excuse is all consultants are busy. You all need to do a time management course.I laugh when you stand by claiming that customer service is your number priority.Sorry is just an excuse and not worth nothing in weight in any type of statement.

Rang another store and the staff were very RUDE, so I rang Broadmeadows store,staff member answered the phone (sandra team leader), very patient and very very helpful,I find that this store was friendly and and done the job right,,maybe 5 stars is not enough for this flight centre, should be 10 out of 10,well done !!!!

Although I went to the store without an appointment (I had to wait a little bit understandably as I didn’t have an appointment), Ella helped me out. I can’t thank you enough Ella and the other lady (I think her name is Kate) for your patience and going above and beyond working throughout your lunch break to sort out my e-gift card. Honestly, if it weren’t you, I would not be surprised if I was turned away and told to sort out my e-gift by calling customer service or whoever which would not be easy. You guys are awesome.

You guys are a joke. I find it funny how you believe customer service is your top concern, because really it isn't. And thank you Sandra, for responding to our emails on time. Your time management for customers is shocking. We have lost 6k because of their actions and in return we receive a “sorry for the inconvenience” Sorry is only an explanation and has no significance in any kind of statement. Don’t recommend this place

Got quote called back to get some changes made and nothing has been received! Went to another flight centre where they discovered that they were overcharging me for my holiday! Started a new quote and saved ourselves close to $1000! Be careful they are probably trying to charge you more to make their sales targets! Know your prices and shop around!

Booked many times with flight centre and always had great service and very helpful, nothing was too much, very pleased with service and patience, and courtesy. Will always book with them and sandra at broadmeadows was very helpful and on the ball , even noticed passport expiry dates, very pleased with her service, nothing was too hard.

Awesome service by Brittnee and the team. Visited recently for a last minute and this was the only Flight Centre in the area that could accommodate a walk-in. Very happy with the booking experience and will definitely use their services again.

Good, warm reception. Friendly, and highly professional staff. Myself and my husband are very pleased with their service. Many thanks to David, excellent staff member. Efficient and cooperative, giving to us a sense of confidence on prompt responses regarding to our planned trip to Europe. We strongly recommend this travelling agency!

The worst place I could ever imagine. It’s been a month that I’m trying to contact them regarding a refund but no one is replying to my emails!!! I can’t believe how someone thinks that it’s normal to not refund customers money or at least update them and respond to their customers emails?