Prouds the Jewellers Lake Haven

Had an excellent experience with buying and returning a necklace for a smaller one. Staff were fully understanding and polite. Highly recommended.

The staff is very kind and patient.

The horrible short older woman with the black hair here was so rude to us, having a go at my fiancé for keeping the ring in his possession before proposing, saying “why wouldn’t you just take it back straight away if it didn’t fit, then we could have ordered you the right size, but no you’ve had it for 12 months now”.He wasn’t told by anyone that this 30 day return policy even existed, just handed the ring at pickup from Tuggerah and that was it. It’s not even listed in the care plan anywhere so she could have just made it up just to yell at us about it.She also marked it down as WORN on the resizing sheet even though it hadn’t even been out of it’s box for more than 12 hours - in pristine condition without a scratch.Now potentially wasting thousands of dollars. Spend your money somewhere else, do not go to Prouds!!!

Received very friendly service from two staff members last month, June 2021.I always find a suitable gift from Prouds, Lake Haven.

My favourite jewelers

Nice store plenty of selection.

Most of the time the staff here are patient and will give reasonable discount on the purchase of their products. A favourite shop of the wife and daughters

Wonderful store great staff and Manager all so friendly and helpful with good product knowledge

Do not answer the phone