Bella Casa Noosa

Nice place but I don’t think there was a single object on a hinge that functioned 100%. From the shower to the toilet to the cupboards it was all a bit off.Also our upstairs neighbour seemed to have a IKEA furniture build session deep into the night and then wake up at the crack of dawn to continue.Not really the hotel’s fault though, staff was lovely, everything worked and the beds were beds. It was definitely a place that I stayed at.

We stayed a week with Bella Casa and we found the location to be perfect. Unfortunately, that’s where the positive feedback stops…. the experience we had was not so perfect.We locked in to go to Bella Casa in March 2022 and due to sudden medical reasons we were unable to go - we provided all medical certificates and documentation to change our dates from March 2022 to June 2022.Bella Casa indicated that they have a ‘strict’ cancellation policy and unfortunately were unable to provide us with new dates and transfer the money that we paid in full for the 7 days accomodation to the new dates.They referred back numerous times to their strict terms and showed absolute no compassion to our situation and the $3800 that we paid.Note - we were not cancelling, we were asking to reschedule for medical reasons out of our control.We were not wanting to cancel - we were simply wanting to transfer the date to June once we had the all clear, medically to travel.Bella Casa showed no compassion or flexibility at all.During our discussions and the dates we were due to be in Noosa originally - my daughter tested positive for Covid so with a lot of pleading and discussions, Bella Casa offered $1400 out of the $3800 credit for our next stay.To make matters worse - I did call Bella Casa anonymously the week we were due there to see if they managed to rebook the dates which, were during school holidays - so no doubt they would not find this difficult to rebook; to which reception told me they had no accomodation. So they kept our money, showed no compassion to rescheduling (Not cancelling) our booking and on top of that, manage to rebook our room out for that week. (When questioned - they said that they didn’t rebook the room even though it was showing as no vacancies)I found the whole experience extremely stressful, unethical and disappointing.Pool was not great - way too much chlorine that burnt the kids eyes and very noisy location.Definitely better resorts and options to choose from on and around Hastings street.We love Noosa and will be back, but unfortunately - Bella Casa will not be on our radar.

Great location although quite noisy. Can easily hear people in apartments above you Apartments are nice but ours had multiple issues (broken toilet, blocked shower drain)and not much sunlight being surrounded by apartments. Issues were attended to relatively quickly.

Great location, lovely clean and modern apartment (we were #24) with lots of space for the kids to play. My 6yo loved having a TV in his bedroom!!! Staff were very friendly and the pool was warm!Only negative was the car park as the parks are very close together, or hard to access due to pillars. My husband had some hairy attempts at parking our 4wd.. but he did it!!

We stayed at Bella Casa (apartment 4) and whilst the location was great and very convenient, there were issues with our apartment. Firstly, we were advised that some of our new furniture was broken so we couldn’t open the cabinets. There were issues with our bathroom drainage that overflowed and the ensuite had no fan. The ironing board was broken, the Dyson vacuum battery would work for one minute before it would die. Simple essentials such as a washing detergent satchel was not provided. We were given 2 rolls of toilet paper for 3 people over a 5 day stay. They don’t refresh towels if your staying less than 5 days and this was an issue when we had to use the towels to soak up the water from drains overflowing. Overall, there were basic/minimal and what felt like rationed inclusions for a luxury self contained apartment.By far the worst part was the noise at night. We had a generator that constantly hummed through the apartment from the building next door and someone would blow surfaces at 4.30am. There were street fights at 1.30am and the daily garbage truck collection at 5.30am. Overall it was impossible to have a restful uninterrupted sleep during our stay.Bella Casa, the small details count, particularly when you market as “luxury accommodation”. This was by far lacking during our stay.In addition to your response…When I asked for toilet paper, the lady was not helpful at all. She responded…we are serviced apartments and you need to buy any extra. We “may” be able to give you another roll… “maybe”.I think you are aware of your drainage issues, as other reviews have indicated similar toilet and drainage problems.The ironing board issue was discovered on the final day and the gentleman who inspected the wobbly table came on the last day of our stay. I did enquire about the towel issue at that time.Overall, you should take some accountability and audit your accommodation for problems before blaming the customer. I shouldn’t have to provide a list of issues. Shame on you.

This is my third stay at Bella Casa. It's perfectly located on Hastings St and has beautiful apartments

Great value for the location and the condition/decor/overall experience. There was an initial smell factor that punches you when you come in but you adjust after 5 minutes. I believe this is due to unvented dryer which is common in Europe and Australia. It was so nice to be able to walk everywhere, especially for morning coffee and late night dinners without having to drive. Keep in mind if you are a light sleeper, the sound from outside might be reminiscent of someone splitting wood or playing darts. Also, if it’s Friday night, there could be a party or 2 within ear shot.We would use Bella Casa again.

Outstanding location and spacious, well appointed rooms apartments with all the comforts of home. Will be back