Ryde Subaru Service Centre

they people at Ryde are extremely accommodating, polite and efficient. They are a pleasure to deal with :) My vehicle always comes back to me running better and spotlessly clean :)

I fell terrible writing this but it’s come to a point where I’m fed up with them and have just had enough. I bought a car from Subaru fresh off the lot and unfortunately, a piece snapped off within a month - fair enough, happens sometimes. Took it to the dealership I bought it from and they told me it is definitely covered under warranty so I wasn’t stressed at all. I had them call the service centre for me and was told it was done, and I’d receive a call soon and never happened. As i can’t write more, I’ll leave it at this, it’s been a year of constant calling and trying to get a booking for an easy and cheap replacement and still nothing with terrible customer care from them - go to another Subaru service centre (eg Castle Hill)

Service is adequate. Costs reasonable. Service quality has taken a nosedive under new management. No courtesy vehicles dropoffs for local customers.

It seems like a decent enough venue. Like most vehicle service departments, it is not conveniently located near a CBD but is not far from Victoria Road and the bus network. It also has a courtesy bus. I dropped my boss off here to pick up his car. He had conveniently caught a bus from here to Sydney Olympic Park in the morning around 8 a.m., and he was picking his car up around 10.30ish, which is quite efficient.

Do not use for tyre replacement services, firstly they will not put on your requested tyre and then they will damage every wheel doing so. Zero care factor

Terrible!!! You can never image you car can get crashed in a branded service center.If you really needed to have you car serviced here, please take photos thoroughly for your car at the time you drop it off.Here is my story.I dropped of my car at Ryde Subraru Service Centre for regular service. When I picked my car, I found it had experiend a crash. I talked to their staff, they simply pushed off their responsibility by saying that the crash was record on the report before undergoing service.Yes, they simply said that without providing any proof. They did not even confirmed with me at the time they 'found' the crash.Complaining to the service manager will make you more disspointed. He will say the same thing as the CS staff. After spending times to convince him to investigate, he called back 1 week later when I was out. I asked to email me the investigation detail, but now it is more than 6 weeks, I still haven't received the email he promised.

The staff were quick and efficient. They have working area with free wifi (decent speed) and free coffee & tea where you can work while waiting for your car to be serviced. Appreciate the complimentary car wash and they do have the drop off service (book in advance) but I didn’t end up using. Not sure if there’s any pick-up since I didn’t enquire about that. They advised me it’ll take 1.5 hours to service and they did finish it in 1.5 hours

Poor service. Will not take the time to discuss maintenance issues. They also crashed my car into another car in the parking lot. They then buffed out the damage and claimed it was okay despite remaining damage still evident. Attached photo is what their fix" looked like."

Very poor service. Didn’t take the time to listen when I tried to explain the problems with the car and twice refused to look at a review of the issue I had from a mechanic. I was told the issue was fixed, only to find it wasn’t, and then told the fault was mine for not communicating properly. I will not be using this service centre again.

I would highly recommend using a different service centre for your new Subaru servicing.I’ve had several experiences with this service centre and I’ve never left feeling satisfied.Every part of of the process feels like pulling teeth. The lack of communication and professionalism is not what you’d expect when taking your car in.Twice I’ve left my car for work to be completed only to be called at the end of the day to be told that I’d have to bring the car back another day.Most recently I had a warranty repair completed with the part ordered and told there was a 6-8 week wait time, that’s fine, I understand. Week 8 comes around, I give them a call and get told the part arrived very shortly after it was ordered. Car booked in.Two weeks later I get a call to book the car in a month after it was already booked in. No one checked to see if this was already booked in?Took my car in and get told “I’ll give you a call when the car is ready”, only to call them at 3:30pm to find out cars been done for a while.It seems like internally, as well as externally, this place lacks basic communication skills.I understand that it is under new management, so this might change, who knows.In the meantime, I’ll be taking my Subaru to North Shore for my future service needs.