Gem Realty

Sold my property under Christine Ho. She is a good communicator and considering the situation of vendors. Because I had failed to sell my property with a previous agency and owned amount of marketing debts without selling my property. As I contacted with Christine, she took my scenario without a doubt and achieved my goal of the price I am willing to sell. Well done!

I managed to rent a house, but because I was unfamiliar during my first visit, I encountered some problems. Tina promptly helped me resolve them and let me move in smoothly. This company makes me feel very professional and friendly.

As a tenant and a customer of Gem Realty, I had an outstanding experience working with Tina, one of their real estate agents. Tina's professionalism and efficiency were truly impressive, as she went above and beyond to meet my needs and ensure a successful outcome.Throughout the entire process, Tina demonstrated her expertise and dedication to excellence. She worked tirelessly to find the perfect property that met my requirements and preferences. Her knowledge of the real estate market and her ability to navigate the contract negotiation process were invaluable in helping me secure a lease that met my needs.Tina's prompt and responsive communication kept me informed every step of the way, and she was always prepared and well-organized. She took the time to understand my unique needs and preferences, and she proactively addressed any questions or concerns I had. Her attention to detail and commitment to understanding my requirements truly set her apart.In addition to her professionalism, Tina showed genuine care and consideration for my needs as a tenant. She worked diligently to ensure that the lease terms were favorable for me and that all my concerns were addressed. Her dedication to customer satisfaction was evident, and she went the extra mile to ensure that I was satisfied with the entire process.Working with Tina and Gem Realty was a pleasure, and I highly recommend them to anyone in need of a reliable, efficient, and customer-focused real estate agent. Tina's professionalism, efficiency, and dedication to meeting my needs made my experience enjoyable and successful, and I am grateful for her outstanding service

Their agent Christine is absolutely a star! Her passion and professional makes me feel very comfortable to buy our first home with her. Thanks a lot Christine.

If you are a landlord, I beg you to please don't sign up with this agency. I'm currently a renter and since this agency has taken over I haven't been able to get anything fixed in the unit that I'm in. I've sent numerous text messages and emails and it has been months and I still haven't gotten any news of getting any closer in getting the issues fixed. I've been renting for so many years and this is the WORST agency. The agent, Tina ,very seldom replies and with no solution presented. How I wish my landlord stayed with the previous agency. This one just takes the rent money and doesn't do anything for the renter. Stay away from this agency. Just a typical factory setting" with no service and no communication."

They are super unresponsive and never picked up the phone. Tried to contact them a few times regarding the lease agreement, never replied; I have to go there in person. Their service is properly the worst among all my previous rental experiences. The property manager can’t really speak English and her attitude was bad.

There was no advance email to remind us to check out the lease. And we do state we do not accept the new price of rent and we do not renew lease, Tina form Gem Realty just ignore.Use the new price, which we do not accept, to calculate the redundant rental period that does not exist for us.However, the direct debit to the bank card made me very passive and there was no way to discuss it equally.If there is no acceptable solution, we will process VCAT.

The GEM Realty team never fail to amaze me with their high level of professionalism and efficiency. A recent example was a property sale by GEM Consultant - Ms Christine HO who managed the entire marketing process and achieved an excellent outcome in a challenging market. I must acknowledge Christine for her outstanding service, constructive advice and maintaining a high level of communication throughout the entire sales process. Christine was brilliant and her customer service and professional approach was simply outstanding. GEM Realty Team - Christine HO I extend my sincere thanks for a job well done!

Tina is a very good agent. She helps me through a lot of my requests and respond professionally and quickly. I would recommend her as a best agent in Melbourne. Can't thank her more.

My friend and I’ experience with Gem Realty is the absolute worst and I wish no one have to go through the same thing that we had. Jacky was our agent and he is impossible to contact, very uncooperative attitude, highly unprofessional. It confuses me how no matter how many times we call, text with the given phone number, he would not reply whatsoever, leading to many events where it affects us negatively due to the delay in his response. It is incredibly frustrating to work with them, everyone don’t be fooled by the fake 5 stars that they have.