Smile Line Dental

I had a very troublesome dental history, but since last one year, I am with Smile Line Dental under the care of Dr Darshan Brar and really happy with the experience. Definitely a great place to take care of your teeth and smiles. :)

I went to the clinic with sensitivity in my teeth and Dr Trang did filling for one of my tooth saying it should be ok for good 10 years. He wasn't really sure before starting the treatment but just did it for money.. suggested me 2 tooth extractions too. I wasn't in pain that time but after getting the filling my tooth was sore for a week. I called back and went to see him again a week after but again he wasn't sure of the cause and said I might have to see a root canal specialist or wait for few more weeks and pain will be gone. I saw great reviews and went to their practice but unfortunately my mistake I fell for their reviews. I did call again and asked receptionist to email me my X-rays as I wanted a second opinion but still no one from their clinic gave me a follow up call to see why I am looking for second opinion neither did any other dentist from their clinic cared to follow up. Finally after 2weeks of pain and discomfort I had to visit another dentist with so much pain that had to get my same tooth extracted . Still called Smile line dental to see what can they can do as I had another appointment lined up with them to which I got told only if extraction was done with them it would have been free not my other extractions and no assurance of any discounts or services for the fact that I lost my tooth cause of their dentist not been sure of what treatment I needed to begin with!! A doctor should take responsibility for his wrong treatment .Take your chances if you decide to visit this clinic. Won't recommend it at all.

I cannot recommend this dental clinic more highly. After quite a rather lengthy time between dental visits, I very nervously booked an appointment with Dr Nate for a check up & some much needed work. I needn't have been nervous or anxious. Nate's patient, calm & friendly manner instantly calmed me, and without hesitation, had a dental plan in place for me to restore my smile. I'm now well on the way to that perfect smile, and no longer fear dental visits. Dr Nina, who also practices at the clinic, has also done some work on me, and like Nate, is very skilled, patient & super friendly. These guys are diligent, professional, great at what they do, and competitively priced. Very highly recommended.

A great experience at Smile Line Dental in Caroline Springs.Doctor Tran was super friendly, knowledgeable and professional - and it's always good to have a dentist who tries to get to know you personally as well (given that you are trusting them with your teeth!).The decor of the clinic is minimalistic and clean.Will return!

I have been coming here since they first opened. From the beginning I was seen by Dr Nate he was super friendly thorough and takes his time in which I like and was happy with his service overall. However my last 2 visits with him I noticed he was slacking off rushes his job with the check cleans and filling. My last visit he only spent 15mins on me and this was the check and clean. He started on me at 1705hrs and I was out by 1720hrs. He didn't use any numbing cream which he normally would. I have left the dentist with my teeth not feeling clean and very unhappy. Originally I wasn't going to complain, however I then experienced some sensitivity on my top right molars. I managed to get an appt with Dr Rashan (the boss) have then found one of my top right molar have cavities and needed a filling immediately (something Nate have missed completely). She also found my teeth to be residing which I was not made aware of by Dr Nate. Dr Rashan was okay on that day she refused to do the clean on my teeth and have rebooked me for a filling 2 days later. When I came back for the filling with Dr Rashan she was so rude speaks to me like a child, she was very snappy when I ask her questions about my teeth as for everyone else we have concerns. It was definitely a terrible experience with her and mind you she was the boss. She had no customer care and is not a genuine person. She disregard my concerns and just wanted to get her job done quickly and move onto the next. I paid and thought to myself you have lost me as a client.

For someone who is petrified of the needle I was speechless when after 40 yrs I DID NOT feel the Needle AT ALL!!!Dr Tran was fantastic, reassuring, calm and very informative. I highly recommend anyone who is as afraid of the dentist as I am give them a go, you will not be disappointed.

Best Dental Surgery I have been to in a long time. The team are very caring and gentle. My children enjoy having their regular 6 month check ups. Highly recommend this Dental surgery.

Dr Nate Tran is hands down the best dentist I have ever seen. You can tell he honestly enjoys what he does for work. He is kind, compassionate and practices without judgement. I particularly love that he explains everything at different points during your appointment and in doing so gains your consent to perform treatments on you. He is particularly great with children, my 6 year old son was so relaxed and at ease during his front teeth extractions this year! He is looking forward to seeing Dr Nate again to watch the TV on the ceiling!

Dr Darshan is an amazing dentist! I have always being looks after so good and she explains everything very clearly. She is very confident and makes the patient very comfortable. Overall amazing experience and she is now my to go dentist!!

I have tried to no avail to get this company to take my family off their system due to the constant text and mail reminders they keep sending. I don’t even remember ever attending here!! Cannot contact them at all - only get an answering service/ which I’ve left messages with but no one ever bothers to respond.Edited to respond:It is not 1 reminder. They started 2 years ago and we get sms reminders for OVERDUE treatments and paper reminders monthly for all family members. We have had a consistent dentist for 6 years. I have NOT booked an appointment with you.As for your phone, it is either engaged or rings to the message person WITHIN business hours! I have left messages detailing what it was in regards to to be told someone would have to call me which no one does. Your messages have no ‘stop’ included in them.It amazes me that you can respond to unwanted negative feedback within minutes but cannot update your database. Even your response to this complaint that at no point was to rectify the situation, clearly shows your arrogance.