Flight Centre Caloundra

I was only in for a short time but received great customer service, just didn't catch the lovely man's name.

No customer service what so ever. Waited 15 minutes whilst on a call. Once they got off went straight on to another call. No acknowledgement what so ever

Very rude staff. Waited a long time to be served. They served a lady who came in after me first. They all have headsets on and no one looks up. Very poor customer service and not one staff member acknowledged the queue of people. Also you get ripped on flights. If you book with the airline you get an airline credit but with flight centre it is $130 to change your flight. They on charge 99 for a Qantas fee but if you do it via Qantas there is no fee so they rip you an extra 100 bucks. Total scam

I tried to ring today for a direct phone number - I waited 15 mins to be answered the the voice recording advised that they were too busy and the hung up!!! I have a friend in the Phillipines who wants to book a flight and only can use the direct phone number. NOT HAPPY

Extremely disappointed with the service received from this agency. Initial chat in store was promising but everything since terrible. Had my appointment to discuss quote cancelled just 1 hour before saying they weren’t prepared and Id be contacted when it was. I didn’t hear anything so contacted them again to be told it still wasn’t ready and requested we correspond via email as I work long hours. Didn’t receive a response to that email and haven’t heard a word from them since that’s was over 2 weeks ago. Not a small trip probably be around $20k and we were using an already made itinerary that was originally to be used during COVID, only needed to be requoted on price. I’ve gone elsewhere and won’t be back

My wife diagnosed with a brain tumor. Boat trip canceled no fee charged. Thanks for your support over theses trying times.

Kerry is super helpful. She helped me find the best flight to get home and offered her advice for me during this difficult time. She is sympathetic and kind. She made my day. Big thumbs up for ppl like her in this whole pandemic situation.

I popped into flight center just over a week ago to get some quotes for a trip. Was told that they would email it over within 48 hours and I received nothing. I tried calling 3 times and was on hold for over 30mins and the phone just cut off. I walked in there today and was told they are working on it and needed until Friday. So I got I touch with another flight center within 45 mins I had my quote and we are booking our trip. I have a feeling they are very understaffed and just can't keep up with demand. Just wanted to share my experience , other people may have had a better service but mine wasn't great.

Will NEVER use Flight Centre again. There isn’t enough space to write all of their mistakes here. Do not trust your money with this company. Even the customer relations team only address half the issues when contacted. If I gave half of the excuses for poor service in my work, I’d be unemployed.