Long Island Homes Armstrong Display Centre

Sharing our experience to date with LIH, with a special acknowledgement to Karen Reynolds the Design Consultant, at the Amstrong Display. Karen has been very helpful to get our project started, her advice was very professional and she made the process stress free and a very positive experience. She listened to our needs and gave us relevant advice.Even after the files moved forward from her, she was still willingly helping us to get some issues sorted quickly, which was quite nice of her. A big thank you to Karen to taking care of us and for the pleasant experience.

Built with LIH and live in this estate, some issues prior to construction and during maintenance, but was happy during the build. The issues mainly relate to poor communication and the use of one shoddy contractor.Despite the previous comment, the name is correct - Armstrong is the name of the estate as defined by Villawood. Most residents refer to the suburb as Mount Duneed however.

Sharing our experience so far...Karen was a great sales consultant and gave us helpful and honest information and was super helpful in getting our information off to head office, in good time.We are now up to the build stage almost close to lock up. So far it has be an awesome experience, Danae (our liaison officer) has been an amazing communicator and helped up so much. Danae has always answered our questions and reassures us that there are no silly questions". Thanks Danae

loved the houses and the best sales consultant very honest

Good prices and designs

Nice home

WARNING. DO NOT GO NEAR THIS BUILDER.9 months ago, we approached long island homes as they had a plan we liked. The salesman at the time was pleasant and told us all the things we want we could have. After 4 months of organizing everything, the salesman walked out. Long Island homes had no idea what was going on and had lost all our paperwork. I was very unhappy as we spent allot of time organizing and as far as Long Island Homes was concerned it wasn’t the company’s fault they lost everything it was the salesman’s fault and they were not sympathetic in the slightest with the inconvenience they had caused us. We had to start all over again. (4 Months Lost)As we had kept records of the things we wanted (UNLIKE LONG ISLAND HOMES) we gave them our copies to get them back on track. We sat in an office with the manager Susan who obviously had no clue on most things as she had another person trying to help her sort things out with us. They ended up telling us that all the things they sold us on including the design we selected, and the price of the build cannot happen the way they promised. After 9 months of backwards and forwards mostly due to Long Island homes never returning our call/emails for weeks, not having a recommended contact and constantly dealing with different people each time, we lost allot of faith in the company. We also requested a few small changes to the plan, but they really struggled with it and one of their staff told us we are best not to make a change to the plan or it will take several months for them to be able to do it. We originally put a deposit down of $1500 for the build and was told it was refundable if finance was not approved. In the end we desperately wanted to change builders, so we told them our finance was not approved and requested our deposit back. We then received an email stating that they will not refund our deposit.I have since contacted Susan at Long Island Homes explaining to her on several occasions before signing any documents their staff assured us that if finance is not approved we will be reimbursed the deposit. Her basic response was I shouldn’t have been told that and as I have signed a document they will keep my deposit regardless. (Yes, a mistake on my behalf for trusting their word and as Susan from Long Island Homes said to me as a business owner I should know better than to trust someone’s word as she laughed).These are only a few of the bad dealings that happened with this company. This is the most unprofessional, unorganized company I have ever dealt with. In truth my finance was not rejected. After all the bad dealings with this company and the incompetence shown to us we lost confidence in them and decided to build with another company and I must say the difference is amazing. The loss of deposit was worth it. I am much happier with my new builder. Getting a better home for less and they know what they are doing. Do your research. Also check there 5 star reviews. each person to give 5 stars has only ever given 1 review. A bit sus

A must visit to find your dream home.

Great

Thought I would share some words of advice for potential customers. I just received a response from Long Island Homes regarding the attached picture. This picture is of our outdoor area, just under two years from when we took possession. You might want to consider the upgrade to paint that doesn't turn grey. Two stars for being courteous, minus 3 stars for knowing this to be a problem and not spending a few extra bucks applying the sealer when you build your product and making it your customers problem.Email received:Regarding your alfresco area