Cold Rock Ice Creamery Hampton

the owner is a horrible person, has no idea what customer service even is. he hardly fills up the cups which are expensive. save your money and go somewhere else

Rip off. Owner (at least I think it was owner) was telling staff to make serving sizes smaller. For $7.50 cup of ice cream it should be generous.

Service and ice cream is fine good amount of seating too

I wish I could write a review on the quality of the ice cream (which I guess is good?), but alas I never go to try it. After a fun ride around the bay with the kids, we made a special detour to get ice cream from here on a Tuesday. According to the sign and posted on website, they open at 2.30pm. We go there at 3. Closed. Nothing. No sign on the door explaining due to special circumstances they had to close (e.g. COVID, earthquake - this would have been totally understandable). Nothing posted on social media. Very frustrating and not a great way to run a business, particularly for hospitality if you are trying to recover after a tough year. I hope this feedback is used to better improve and learn!

Felt rushed when ordering , my daughter didn't get a chance to finish choosing her mix ins they girl just started serving it up. Serving size small compared to other cold rocks

A very busy shop, friendly staff with great recommendations, speedy service

About everyone complaining about it taking forever with Uber Eats, it might just be Uber's problem. Not Cold Rock.Cold Rock has amazing ice-cream and a variety of flavours to choose from.Highly recommend this place, also. Customer service is great!

Arrived here at Cold Rock Hampton at 9:40pm only for them to be closed 20 mins before their stated closing time, especially when it’s 30° outside on a Friday Night, beyond disappointing if you can’t stay open for your trading hours make sure they’re updated so I don’t waste my time.

Staff could be more welcoming & friendly, and the prices are ridiculous… $10 for two scoops of chocolate ice cream? Don’t bother- you can buy a whole tub of Ben & Jerry’s for that.

Great variety of flavours and very helpful staff. If you can't decide which flavour to indulge in you're able to sample before you purchase. Add a mix in or two to make it interesting and add texture to your cold delight. Mix ins consists of lollies and chocolates and are mashed into the gelato or icecream on a freezer bench in front of you.