Darrell Crouch & Associates Pty Ltd

It's was a great pleasure to rent with Darrell crouch, especially Dona as our property manager. She is very responsive, professional and most important from my point of view, a very good person. I will like to thank Dona and Darrell crouch for their great services. I will not hesitate to work again in future.

This review is for KAREN LITTLE, Darrell Crouch & Associates.Karen Little has been managing my rental properties for more than six years and continues to do so. She is extremely efficient, highly professional, trustworthy and her service is SUPERB!!! As an owner, I am very appreciative of her professionalism and support. Recently, she joined Darrell Crouch & Associates through a merger. Her extensive experience and skills in managing difficult situations remain unrivalled. I find her manners respectful, warm and very pleasant. I would strongly recommend Karen without any reservations. Karen’s long and excellent track record is testimony of her remarkable qualities!!!Dr K Teng

Property manager Dona Ranasooriya provided excellent, friendly and very professional service to me as a tenant in one of Darrell Crouch & Associates properties. Thank you for the last 5 years.

Engaged Darryl Crouch as my agents to manage my unit, with Dona R as my property manager about 5 years ago, and have not regretted the decision.Have been more than happy with all their correspondence and services. Their advice on rental rates has been good and backed up with research.Happy to stay with them into the future.

I have had Annette from Darrell Crouch manage my property for over 20yrs. I have over the years been away from Perth and never have I had an issue with the service that is provided. She is always prompt to replies and gets things done without the need of worrying me over petty repairs, etc or other where applicable. If you are after a stress free property manager for your investment, look no further. Contact them today.

The service and attention to detail is fantastic. They know the law and work hard! Especially Trinity S. - my favorite of the crouch employee's!

I have been renting with Dona at Darrell Crouch & Associates for 2 years. She is been the best RE and the most lovely lady I have been dealing with. Always ready to sort out our logistic and get onto every little problems at our premises. All the tradies that came to do work at ours always underlined how good she is and always ready to help! Thanks again for a wonderful rental experience! Cheers from Luca, Dave and Ross!

I had the best experience with Darrell and Crouch, Sandy made living in my house so comfortable, from day one helping me out when I needed the help and always going above and beyond to help and kept in contact every step when I needed the help and support. I am forever grateful for the support and help I got from sandy since day one :)

If you are looking for an agent to manage your property, I would seriously reconsider using Darrell Crouch at all costs and to save yourself the frustration, rudeness and unprofessionalism I received throughout my contract with DC.I am a landlord who has had their property managed through Darrell Crouch and Associates since April 2019 and ended in May 2020. I would have liked to end my property management sooner, after raising my concerns and disappointment in service since September 2019, but was optimistic in thinking it was an 'one off moment' and things would improve, as promised.In summary there is a huge breakdown and lack of communications. There is no pride in the quality and service provided to both landlords and tenants. And just in general - care is no factor in the way this company operates.After months of providing constant feedback, emails and respectful conversations with the various team members (who I will not name) over the phone, it was clear that the issue is something that has stemmed from the top, after I received an extremely rude email from Darrell himself at the end of my contract in May 2020.My previous managing agent (Professionals West Coast, who was astounding) went through a merger (for personal family reasons) with DC and as a result my property transitioned to the Darrell Crouch group.Since having my property managed through Darrell Crouch, I have had to continually chase errors in the statements and picked up discrepancies in bills and payments.A water leak was picked up by myself in August 2019 when I noticed the bills were substantially higher than usual (+$400). The agent had the leak fixed and application lodged with Water Corp.I was charged the Water bills for the 2 months of the leak (Jul-Aug 2019). I received no communications or updates on the matter. In fact, my managing agent completely forgot about the issue when I followed up (for the third time) in January 2020.I continually expressed my disappointment in the service to receive no acknowledgement, apology or empathy on the matter.I was finally able to escalate my issue in April 2020, when it was then investigated and resolved by the Team Leader at DC after 8 months of following up the issue, where it was found the application had not even been lodged with the Water Corp in the first place.This is just one of the examples of the many errors picked up and issues experienced and raised. Other examples include inspections being charged and never emailed through, until followed up and requested.When the issue was finally escalated and cross checked by the Team Lead, it was also picked up that bills had not been charged to the tenant for the previous year and incorrect maintenance fees were charged to the tenant.My tenant was sent an email to pay all of these fees at once with no explanation or context on the matter.I find it shocking that this business is still able to operate and continue to treat people the way they do and get away with it.