Fantastic Furniture

Absolutely below zero customer service, Unprofessional. The delivery drivers came and dropped off the couch as you can see in the photo left it half in and half outside the unit. Advised me they can't bring it in, advised me to rip the package and take the cushions out and try then they left. After calling the store, their store manager offered me that they can hire a removalist with additional cost or wait till tomorrow morning and also risk not being ablw to recievw a full refund due to the packaging being opened. Like seriously, The item hasn't been delivered , It is in the blocks hall way. After talking to store manager I was told that they should have gave me the option of taking it back instead of advising me to rip it open. Anyways, Thanks to my neighbours who helped me to bring it in. Job was doable but because they had no idea what they were doing it took us 5 hrs from delivery to get the lounge in. And still have not been offered refund of delivery cost

My mum purchased a couch and a table from here in November. Two delivery attempts were unsuccessful, with the deliveries being cancelled as soon as the tracker showed that the drivers had arrived at our address. After having received no information from FF regarding the issue, we went to the store to find out that our couch had been broken and no alternative delivery had been scheduled for the table. The customer service representative told us that there had been no communication regarding the couch, and organised us a delivery date for the table. She also told us that she would inquire about the couch and that we should call her for an update the following week (today). When I called, she informed me that there had been major miscommunications between the store and the warehouse and so she had not been able to acquire any information about the couch, and that we will only be able to get a refund for the couch once the table had been delivered, which is a worry, since the first two deliveries had been unsuccessful. Overall, this attempt to buy furniture has been a month-long ordeal, and it sounds like this store suffers from major management and communication issues. I will never buy from Fantastic Furniture again.

5 stars to Genevieve our sales assistant. Minus 4 stars to Leslie, the most rude and obnoxious sales" person I have ever come across. That leaves 1 star. The customer call centre staff and the delivery crew where great. Product is perfect but sorry

Called this specific store to check a particular couch was in stock it was, was going to be delivered within the week,then proceeded to do afterpay, then got a call saying the order had been placed automatically with another store that was closer to me, meaning a 10 week wait, had to then cancel after pay, then drove the hour and a half to the preston store to pay in person so it didn't happen again, then to be told delivery was cancelled and a further 4 day wait, after I had already sold my other couch. So now nothing to sit on with a new born baby for 4 days, had to move into the parents house for comfort untill the couch is delivered. Absolute joke of a company do not bother, spend your money elsewhere. And don't bother selling your old couch because you will be without one for days on end and be told there is nothing they can do" not even an offer of free delivery to compensate."

We bought a sofa on line and the wait was 3 months which was made clear and all good.Finally it was being delivered on Saturday unfortunately Toll who Fantastic now use as one of the delivery companies failed to deliver.We have only had excellent service from Fantastic staff.The Toll delivery people were so unprofessional and decided it was too difficult to deliver so they just left. We live on Main rd with a slip lane where the truck had stopped. Countless large trucks over time have stopped and removed or delivered several large items safely. It was the front appartement with 12 steps up one run of stairs nothing unusual.I’m sure Toll ONLY got the contract after agreeing to DELIVER A GREAT SERVICE to Fantastic Furniture customers.Still waiting for Toll to deliver!

10/10 customer service, I contacted the store about a piece of furniture that I had purchased in the past as there was a part that I needed to replace. They came back to me immediately and I was able to drop into their store and collect the piece I needed. Every staff member was incredibly helpful and the service exceeded my expectations.

The wanna be afro Indian guy working behind the store in pickup are is a manner less dude. If you can’t help customers at least speak politely. He needs to know that he’s there to work not to act like a boss.

- poor customer service- product purchased was cracked when arrived, when addressed with store was further inconvenienced…(to say the least)- after arguing my way to a resolution, providing evidence etc, had to then follow-up on the promised refund…- not at all “ Fantastic”

Great service! The staff member who helped me was extremely knowledgeable about the mattress I was purchasing. Very happy with the Sleepapedic mattress.

I had bought furniture from a fantastic store and paid them to have it delivered. However, the delivery guys badly damaged my home, they tried forcing the lounge through the doorway and ripped the door off the hinges causing permanent damage, I have been left with no door as the door has been ripped from its hinges and an open home, I rang the store and they said there’s nothing the store can do for me , but didn’t offer to come out and fix it and they didn’t offer to organise someone to fix the damage done by the delivery guys. This purchase from the store has been an absolute nightmare..it has been a month since the damage and fantastic refuse to give any assistance or help , I ended paying myself to get the door repaired.. huge disappointment..