Village Cinemas Crown

Been here a couple of times. I’d say the standard screen is much better than their gold class. Much better seats and ambience in the standard. The review below is mostly for gold class as they could really use some improvements. The gold class ambience rather feels very outdated. Washrooms are not tidy sometimes. Cocktails are excessively sweet. The height difference between the rows is low. On the other hand the service is quite nice, the staff is very helpful. Recently tried their 3-course menu. Even after advising to bring the items at intervals the items were rushed at once and we were forced to place the trays on our laps for the remainder of the movie due to space constraints.

I was so disappointed by experience last Saturday 9th June that I won't be coming back to village cold class after years celebrating family events in this way.The food was expensive as usual but average - we are used to that (although having the buy fries as an extra item for fish and chips was annoying - the food is expensive enough!) usually this is made up for by the service and general special experience. The five of us getting to sit in the lounge and have a drink before the movie while we chat and pick what we want to order.On this visit we arrived with plenty of time before the movie but were shuffled immediately into the empty blank screened theater to sit around for 1/2 an hour with a blank screen, in separated spaces. When the waitress returned to take our order. She didn't ask what time we wanted items delivered and then brought the meals in before we'd had time to finish our choc tops. We asked for glasses of water that never came. She brought in the bottle of champagne we ordered and just left it with the glasses (didn't pour and distribute).In a climate where fewer and fewer people are going to the cinema, when gold class is all about the service and vip experience, this was appalling. You've lost a customer.

It's a cinema so no much to say other than this one is maintained and kept clean and has friendly staff. They offer many viewing option ranging from ATMOS to gold class.

Always a great experience staying at crown metropol in Melbourne. The rooms are reasonably priced if you become a crown direct member. The rooms are of generous proportions with big comfortable beds. It's located in a great location along the Yarra and only a short walk to the city centre. I highly recommend staying there.

It was the usual great Village Cinemas experience, but I had to mark it down to 3 stars as the seats in the standard class cinema are horrible for tall people. I am over 2 meters tall and I had no room whatsoever to get comfortable. When your competition has recliner lounges in their standard cinemas I find it very hard to see why I should use your standard cinemas and instead take advantage of your competitors more comfortable seating arrangements.

I usually only come here for the Gold Class cinemas, so my grading is against other Gold Class cinemas. It gets less crowds than other village cinemas in my opinion which is an advantage. The one big annoying thing that another reviewer has mentioned is the reclining seats; they work a little differently than the others like in Rivoli & Jam Factory and not as good. The food and coffee however is quite good and what you’d expect from a luxury experience.

Very nice. Seats are comfortable and the popcorn is fresh. Location is great. The cinema inside the casina complex so you have choice where to eat.

This isn't related to crown cinemas specifically, however I am disappointed with village customer service. I bought a $170 voucher a few years ago. It included x2 tickets to gold class, x2 drinks and x5 food dishes. I gave it to my elderly parents for Christmas. Unfortunately covid hit and they were unable to use the voucher. I contacted village via email as there is no phone number to reach. They have stated the voucher is 6 months past it's expiry and it can not be redeemed. I have asked if part of the voucher can be redeemed as we paid for it, and they have not provided us any service. They said no. Not only did they say no, they have provided my no other avenue to escalate this matter and have closed the query. Now they are not responding further. Very disappointed that they choose not help us at all, however they are very willing to take our money. They couldn't even provide us with two tickets to be redeemed. We will absolutely not be recommending village vouchers or their customer service.

Shocking service. Always a long wait for food and drinks. Friendly staff but waiting 25 minutes for drinks is not acceptable, especially when there's only 3 other tables there. Food menu could use improvement. Not really sure what Gold class really stands for but the only gold standard are the chairs.