HeyNow Hi-Fi

Geoff was easy to speak with and had a delightful manner over the phone. I went ahead and agreed to purchase a dac for, to me, a large amount (never spent that much on an audio equipment). I had to chase him to settle the balance since his invoice specified a due date. He then promised to ship the item the following day. That didn't happen. At this point, I was very much concerned - and stressed, given the amount that I already paid (and given that scams were in the news). I had to chase him again. He said he was very busy and didn't have anyone to help him. He then promised to ship the item first thing the following day. I didn't receive any word the following day and I had to follow up again around 2pm. I finally received an email with the tracking number around 2.30pm. This was the only time I was able to 'breath!'The experience, especially since I didn't know Geoff and haven't dealt with him before and I was not in Melbourne, was stressful.I have to say, though, that I am pleased with the dac I got.

Spent a few hours with Geoff this morning listening to some systems whilst Evaluating a DAC. Lovely Guy, very Knowledgeable and helpful. Genuinely interested in, and enthusiastic about, Hi Fi, and more importantly, the Music. Personalized service. The Antithesis of the high street Audio dealers.Thoroughly recommended

happy with my Aesthetix dac. such an amazing person Geoff is.very understanding and humble. definitely worth visiting and will come back for more. amazing high end equipment

Bought some power cables from Geoff. Not a huge purchase but Geoff was very responsive, even replying by text late in the evening.This attention to customers bodes well. When I need to upgrade anything I will certainly look here first.

Geoff was great to deal with. He didn’t have the exact Yamaha that I wanted in stock so he upgraded me to the next model up at no extra cost. Thanks Geoff!

Booked an appointment with Geoff to listen to a complete system based around a Lavardin/Harbeth combination. Geoff was very generous with his time and was not pushy. I was looking for a CD based system and am very happy with what I purchased. Warmly recommended.

Ordered and Received a NAD3050LE Amplifier. It was a bit of a spur of the moment decision, but the functional shopping list was well and truly met with lots of inputs, two speaker terminals, wifi, bluetooth (two way), phono pre-amp, intergrated amp, dac, streamer, but the real reason for the purchase was the beautiful walnut veneer & VU meters, the best of old & new. Great fun building a full system around this beast. Geoff from HeyNow was great with pricing and keeping me informed on progress. super happy customer here

I have been a customer of Geoff’s for about 5 years now. I have bought DACs, headphones, speakers and now even a very colourful integrated amplifier from him.I started with a DAC for my headphones. When I first walked in, the experience there was like no other high end shop I had been in. It was purely about the product and how things worked. In principle, but most importantly, for YOU. The way Geoff can nuance a product to its buyer is unmatched. I had never thought that 5 years ago, that today upon writing this I’d be looking at my integrated amp that I just bought thanks to him. The way he accommodates people and his ethics wouldn’t have made this possible for me otherwise. I felt heard, and as an autistic someone, to have my sensory needs understood in a way that felt satisfying to me is very uncommon. But, that wasn’t the case at all. His knowledge, understanding and zealous drive to make sure you get what you want or be shown something you didn’t even know was possible is what keeps me coming back. There’s a very natural way about him and his business that I think many people could and should learn from. Honest business is a rarity these days, but here’s someone that gives you a feeling like you’re learning more about yourself through sound and very good conversation.Thank you for getting me on this road Geoff. All this has been life changing and I can’t wait for what’s next!

I have dealt with Geoff now for several purchases over the past three years. He has always provided sound (!) advice and is prompt and efficient. I also feel comfortable discussing hi fi related topics, as Geoff has an open minded approach to the many different paths we take up the ‘listening to music’ mountain.