GIGABYTE AUSTRALIA

I own a Phillips Android TV and was referred to Gigabyte for their Service/Warranty repairs. Have used this company twice for help. 1st problem I broke the Aerial Port and Gigabyte attended quickly and fixed for reasonable price. 2nd time, the TV wouldn't work after a software update and Gigabyte sent me link for Firmware Upgrade Loader which fixed problem. Both times Gigabyte has helped fix my problems in great timely manner. I was unsure what support Philips may provide for their TV's, and are relieved that a great company like this is servicing their product.

Call them on their current or new phone numbers and rarely someone answers. Called them a million times and only twice or thrice someone answered. I had dropped off my top end Motherboard (a little older model) and was told that they would fix the issue, test it and give a 2 month guarantee. I have picked it up and found that the VRM 1 was overheating (this is the first time I got this issue). I called them to talk about the issue and they reluctantly asked me to get it back and then after 4 business days I got their call but I missed it. As usual on one answered my calls. I drove there to pick up my Motherboard and I was told that they did not find the issue and when I asked them if they have checked while overclocking, they said they would not check in overclocking environment, even though one of the main selling points of THE TOP END motherboard was overclocking... Never again I would opt for Gigabyte unless I have no choice...

Bought a brand new Aorus laptop, the screen on it is broken an Gigabyte refuses to replace it, even though it is less than a week old, a 2023 model and they are still selling it at other stores. Did not offer repair either. I was considering buying an Aorus Desktop as well, but not after this.Never again Gigabyte. I'll stick with MSI from now on.

It's never a good thing when you have to use a service centre for a product you've purchased but this particular service centre worked with me on 2 separate occasions and really made the process as smooth as possible. They kept me updated, arranged courier pickup and delivery, and delivered my laptop back to me earlier than anticipated (and with a good clean thrown in for good measure).I'm very impressed and would highly recommend them. Thank you to the team there.

Entirely positive and professional in the repair of my laptop. Yes, the service department is hard to get on the phone, however, my email was answered 20 minutes after I sent it. Polly had organised a courier to pick up my Aero15 from Brisbane the following working day at Gigabyte's expense. The tracking confirmed it got there, and it's back to me with fresh motherboard 1 week from them receiving it. Can't fault them. Thanks Polly and team in Melbourne.

I recently had the misfortune of dealing with Gigabyte's warranty service for my monitor, it was an absolute nightmare from start to finish. Their handling of my case has been incredibly frustrating and unprofessional, leaving me deeply dissatisfied with their supposed customer support.First and foremost, the warranty for my monitor had expired from the seller, but was still within the 3 years with Gigabyte. The issue itself was well documented among that line of monitors (backlight failure), so it should have been a quick diagnosis. After trying with the retailer to expedite the process (being my one and only work monitor), they advised me to contact Gigabyte directly for a faster process (and they prefer it through them).It wasn't, and no, they don't prefer you to go through them, do not believe any retailer who tells you this.Getting in touch with Gigabyte's customer service was a tedious and time-consuming process. Their phone lines were constantly busy and I was never able to get through, the only way to contact them was through their online technical support, which slowed down communication significantly, they lack efficient communication channels and I feel they are not adequately prepared to handle customer inquiries.After finally explaining my issue to a representative (proving that I have purchased it, and going through their stock standard have you tried turning it off and on again" answers)

Considering all the bad press about the Gigabyte RMA process I was expecting the worse but hoping for the best. In this case I got the best. I sent my laptop in for a warranty repair and it came back within a week.

i would give a negative potions if it is possibale.as gigabyte resell for long time now, this is worst of the worst service been trough. send motherboard Z490 motherboard back through Synnex (The Gigabyte biggest distributor)tested OK! Customer using a i9 CPU and tested by a Celeron for 30 mins. same issue when the motherboard returned with testing ok document. send one gigabyte RX6700XT back with video clip showing the problem (white flash light in gaming), and been retuned two months later. same problem! last year a gigabyte RX 580 graphic card retuned two times and sitting in the service centre for 4 months with same issue after retuned. replace with one refurbished RX5500XT AT 3nd return and dead in one week after received. if here have one happy customer, he/she will tell 3 of their friends about it . if here have one unhappy customer he/she will tell 13 of their friends. I Hope i hope can reach 4 digit maybe 5 and share my experience with them. thank you gigabyte, all the best!

If you are going to open an office in a country and sell your products there then, you should be prepared to speak with customers who have technical issues with your product. You should not give a phone option of technical support only to be fobbed off by the operator to make your enquiry online, which takes days if there is any response at all. Last Gigabyte product I or anyone I know will buy. Looking forward to future dealings with MSI or ASUS.

My Gigabyte laptop fell to pieces just after the two year warranty expired.Trying to buy a new power supply unit from them. Staff are extremely uncooperative, lazy & ride on the phone and refuse to provide information if stock is available or not.