Sapphire Essence Salon

I purchased a Groupon for this salon to do highlights (I am looking for a new hairdresser as mine had moved to Sydney). On the day I was running 5 minutes late to my 11am and I received a phone call from the salon telling me that if I arrived 10 minutes past my appointment time I'd have to reschedule. Fair enough, my fault. I arrived 5 minutes past and received a consultation where the hairdresser assured my that the salon used DPL20 (which is significantly less damaging to my hair from past experience so I was very excited to have found a salon that had it), but as soon as I informed them I had purchased a Groupon the vibes changed and I felt like I was being judged. I was passed on to another person to have my hair washed (which you typically don't do before bleaching hair as the oils are supposed to soften the blow" and add a layer of protection) and was returned to my seat.. at 1:15 I started getting antsy and someone came by to start putting the highlights in. I don't understand why I was being rushed in if I wasn't going to be seen until 1:20pm. I trusted the lady knew what she was doing. They seemed really busy and I wasn't trying to make the job harder. 3:30 rolled around and I started asking myself questions 1) DPL is significantly more gentle than other bleaching products but my hair processes very quickly.. why has it been left on my hair for so long? I'm not trying to go platinum and I have dirty blonde hair 2) literally no one was checking on my hair; the lady who did my consultation was with 3 other clients 3) I was notified that an employee called in sick that day so they were understaffed. I'm sorry that someone has bailed and work for you is crazy right now - I sympathize - but if this is the case why didn't you reschedule appointments? Instead I'm waiting over two hours for someone to put bleach in my hair and leave these chemicals on my head with no supervision. At 345 the hairdresser the salon called to help had arrived and started washing my hair. She was very sweet and I thanked her for coming in on her day off to help

Took a keratin treatment at this salon and it's been an amazing experience. Raj was patient, friendly and did a great job with the hair treatment. Booking an appointment prior to visit is recommended. The price is a bit expensive but value added coupons are available on sites such as Groupon and it's definitely worth it.

Just left Sapphire Essence a very happy girl! I booked the style cut and half head balayage for very cheap, called the salon and was seen immediately. I showed Zane a picture of what I wanted, and he very carefully selected the shade I wanted. He took his time and my hair turned out exactly as he described. He was super polite and I felt like he cared about how everything turned out. I don't know about other stylists, but I would recommend Zane to anyone looking for a good color.I noticed some other reviews of people being upset at having to pay more than the groupon, but the terms are very clear. Zane layed out the price extras for me so I didn't feel blindsided. Thank you!!

I used their service for permanent hair straightening, look at the pictures and tell if those hair look like they had straightening done? and i found burn marks on my scalp later. Dont be deceived by all the sweet talking they do when you get the service. Three days later after i washed my hair, they were back to my normal wavy hair. I was furious and desperately trying to contact them, i have had no luck. Walked pass the salon multiple times and it was shut. I gave up applied for refund dispute via my bank and the salon said the purchase was valid and will not give refund. I am since then trying to get my refund. Please read comments and save yourself. DO NOT GO TO THIS SALON. Let us shut the frauds down.

I don’t usually write reviews but this time it was disappointing so i will share my experience.Firstly they made me wait for almost 1h to get started. And the lady said it was crazy busy at that time and their attitude was very friendly but never apologized.I felt the place was just unorganized.Because hairdresser left me with bleach on and didn’t come back after the timer rang.(Bc of this, my hair got extremely damaged and it’s melting....))Also because I told them that i needed to leave salon at 4 bc i had work, and she said she will finish by it but still they kept me waiting for everything (shampoo, dry, everything) and it never finished on time. I couldn’t get trimmed and didn’t even finish blow dry. And seemed like they blamed on me that we need to rush but they mede me wait for 1h in the first place...:/ (i booked at 1 so we had 3h)If only the result was good, i will be ok despite all of this BUT result is unforgivable, terrible , nothing like balayage at all, it looks uneven and i look like penguin.they should not put balayage on menu if they don’t have skills for it.And after i put 1star, they texted me to delete rating............ also they made excuse that hairdresser was sick.(Seems like they always use the same excuse...)

I hv recently bought a groupon for full color of balayage.I am very happy with my hair cut and the entire process of my treatment being done by the lady, Ying who is absolutely amazing. She has done a great job. I would like to commend her for her patience and caring and professional. I will definitely look for her again next time.Appreciate if you can forward my feedback to her. She is really great.Thank youKaty

Ok...how can I start....maybe a few photos will say more than words.A bit of context: I havent done anything in my hair for the last 3-4 years. I have never done full head foils or anything like that. So, pretty much a white canvas...right? I thought to give myself some TLC and get a nice balayage. I show photos to Priya and she said yes, I can do that.She mentioned how she had 7 years of experience, so I trusted my slow growing hair.I purchased the Groupon that included the Olapex treatment, which was not offered but charged separately with the other fees of long hair and blabla. I didnt care about paying extra...let's support business, specially now. In a nutshell, I paid over $200 for this, which is pretty close to what other salons like BODA would charge you.Anyway, long story short....this is my hair. I look like I cook meth in my kitchen or I dipped my head in a bucket of bleach.After a few days of just thinking wth to do with my life (and head), I emailed Mark to ask for a refund, as basically my hair was ruined and I would be going to an expert colourist to fix it. I sent him the photos below, and how basically my hair is dead. Finito. Gone.He pushed me to go back and let them fix it or try to see what happened, which at this point, I guess everyone would agree with me that after having that mess done to your hair, there is no confidence on going back anywhere close to even Docklands...or even leave your house at this point.I told him that mistakes happen, that maybe I am a 0.1% of failure, that maybe Priya wasnt that expert on balayage, but I still wanted my money back as I didnt want to keep wasting my time and his while not feeling comfortable and satisfied with the major damage to my image.Let's not mention that part of my work is public speaking....I kindly requested him to do the refund and that we could leave it there.He refused and that there was a process" for those refunds.Well...sadly

I booked an app at this salon for a keratin hair treatment. My owner Mark messaged me through the week and I confirmed that I was booked Saturday. Turned up to my app and Mark had cancelled my app without telling me and booked other apps in place of mine. My hairdresser showed me the whole screen which showed what he had done. It’s a tacky little salon and owner is clearly not a good businessman. AVOID THIS SALON AT ALL COSTS! I read bad reviews but was staying in the city and thought id give them the benefit of the doubt but more fool me.

I seriously cannot understand how this salon has anything under 5 star reviews. I discovered the salon through Groupon a couple of years ago and unlike what some of the reviews state, the staff took their time to discuss the cut and colour I wanted. Priya looked after me and she made sure she discussed everything with me before starting. I have gone in multiple times since then for balayage, olaplex treatments, haircuts and styling. Each and every time I leave the salon I come out extremely happy with mylook. Priya and Ying both are amazing and professional. As soon as you enter you’re offered tea and coffee and Are looked after til the very end. I have very fine thin hair but since going to the salon my hair has improved a lot. I don’t go anywhere else anymore. Thank you Priya and Ying. Y’all are miracle workers!