East Perth Suites Hotel

I booked 1 night stay in this hotel through Agoda. When I arrived the hotel and tried to check in, the reception told me that there was no any booking for me and they cancelled my booking. No one gave me any notification through SMS or phone call!!!! My Agoda APP was still showing booking confirmed. The reception told me there was no way to resolve this issue and asked me to leave their property three times and hang up my phone!!!! Now, I am sitting on the street at 11pm and have no idea where to live.

Never will my husband & I stay here again. On arrival the receptionists were really rude! When my husband n I were sitting on the couch a huge cockroach crawled over us. Shame for the bad experiance as its a nice location & a great view.

I am not one to often give a bad review unless neccassary however felt this one was needed. I personally am having an OK stay here however I overheard the manager kicking a poor young couple out of the amenities unless they were forced to pay for an extra day, the day of their check out. They had two young children with them and seemed to have their hands full.I have travelled the world and every place allows you to use their amenities the day of your check out as long as you were a guest. It looked like the manager made up her own rules and was just trying to kick them out for her own agenda. They were playing peacefully. Not disrupting anyone and we were in a very large group. Their kids were well behaved and we even had a small chat with them.When the couple questioned why this was an issue she said it was company policy and when they explained they were already given permission her rude and nasty response was that the girl on the desk was new. Apparently she asked both girls on the desk and one was training the other and wasn't new. But the manager told them to leave immediately and she had to fight to pack up her things and be given 5 mins to do so.I know this isn't one of their rules so very put off from this place based on the service they received from the manager only.If you have kids then I'd reconsider as this may not be the most kid friendly place. Head to main Perth where you have better options!!

Rooms were clean, comfortable and very spacious. All the staff were super friendly. Right on the river and close enough to restaurants, bars and shops that you can walk.

Had a confirmed booking through a booking agent for November 2023.Once Coldplay concert was announced our booking was cancelled and room advertised for an extra $370 per night. Poor form so will be staying elsewhere now

Highly recommend this hotel for those wanting a nice stay without the expensive price tag. Quiet location just outside the CBD yet still close enough to be able to easily access the city/eateries. Rooms are clean and great amenities.

Here for 3 nights lovely superior suite. Location superb. Cat buses out the front.

We enjoyed a staycation for 2 nights. It was close to Watertown, free Cat buses, a liquor store. You are able to self cater with a kitchenette. We didnt get up to the BBQ on the pool deck, so are unable to comment on those facilities. There is a lack of restaurants close by, if you are caught later at night, say after 8pm, you are not able to easily find something to eat.

An easy place to stay, nice and central bit not in the thick of things. The rooms are spacious and well appointed. Our family is a bit bigger so we got adjoining rooms.The pool was a nice touch, though it could use just a little more shelter for those really sunny days.The suites are located in easy walking distance to walk paths along the Swan river and Claisebrook.There is also fast access to the city centre using the free CAT buses that pass regularly with stops just 2 minutes walk along Royal St. Or 12 minute walk to the train station- also serviced by the CAT buses.

Stayed Sunday 5th to Monday 6th marchHotel very cleanRoom spotless, pool area lovely.However our stay spoiled by the rudeness, indifference and don't care attitude of girl on reception. NOT told to book parking spot when booking had to pay $26 to park in carpark. Noticed total indifference towards other guests as well as us. She told us to go in lift to 3rd floor and cross the walkway to our room on 3rd floor, why when reception is on 3rd floor? How where we expected to carry our luggage down a flight of stairs. It took someone else to show us that we could walk out side and around the corner to our room, would it have been so hard for the RECEPTIONIST TO DO HER JOB and explain this to us??Tried to do the right thing and return our pool towels. No bin to put them in. So had to disturb the receptionist who was busy on a Mobile, and asl where to leave them. She just took 1 and with no acknowledgement dumped it on the counter to get back to her phone. I left mine to drip on the bench.WHAT DOES IT TAKE TO SMILE. SAY HELLO, WELCOME GUESTS. JUST BE WELCOMING, SAY THANK YOUACKNOWLEDGE THE PEOPLE PAYING YOUR WAGEon leaving, the receptionist was on the phone, left keys in drop box. But a smile of acknowledgement would not have been difficult.If you dont like people you shouldn't be in the hospitality industry. Public relations are the key elements of this job. There was NONE in this hotel apart from the cleaner.