Sapphire Living

Fantastic experience with the Oxley crew.

I can never get the help I need. There seems to be a staff shortage. They are unable to supply a gardener or social support person. I organised my own and Sapphire have not paid them for 5 months. I now have to pay for gardening and a chimney sweep and get reimbursed. Bit never get reimbursed. There is a big problem with the accounting system. It worked for I month after I discussed it with the Accounts dept and since then they have given me no statement at all. I do not know where the money allocation is going to but it is not to my helpers. Maybe it would be better if I moved to another service provider as Sapphire does not have a reliable accounts dept at all. I require urgent social help with brain games after a vehicle accident and have been waiting 8 months. Sapphire need to understand that they need to meet their clients needs if they are to continue in business. Also pay the contractors! Reimburse the clients who have to pay the contractors themselves as they no longer trust Sapphire or have been waiting many months for payments. I am an EX CEO and this is not good enough .

Absolutely disgusted in this service. No one calls back, the call centre staff can't spell or hear ,staff don't clean the house properly , and the theft of funds from my parents accounts is elder abuse ... I'm now in the process of reporting this company .