Cold Rock Ice Creamery Rosalie

We travelled to Rosalie specially for Cold Rock this morning after seeing their opening hours on Google saying open at 10:30. The sign on the door also says opens at 10:30 but it was closed when we arrived. Looked up the store on Facebook & it said opens at 11 so we waited… but still not open at 11. Please update your opening hours across all your channels!!!

Great location, ice cream was great as always!

Just went in the store and met the 3 most unhelpfully staff. If you work there you should know your product and be able to help customers. Maybe if you want to employ junior staff you should have at least 1 experienced staff on.

Glass looks like it hasn’t been cleaned in weeks, tables out front sticky & dirty. inside I was met with an incredibly rude & condescending American woman behind the counter who could barely manage a grunt for a response. Zero care factor in mixing the treats into the ice cream, just an all round bad experience. So bad that it’s brought me here to leave a review.Go to the baskin robins around the corner or the really nice gelato bar near the cinema.

Went to get ice cream at 9:15 but was told they weren’t serving anymore even though they were meant to close at 9:30. Went to baskin robins instead and it was much better

Was just served by a lovely young lady whom I believe named Maddie. She was very helpful and went to extensive measures to deliver us a cake on short notice and at the cost of her own time. It was a beautiful cake and everyone at the party loved it. Thanks for the positive Cold Rock experience!

When we got there the girl behind the counter said “tell me when you’re ready to order’ and then proceeded to go on her phone while we awkwardly asked for some some help, then AFTER she scooped our ice cream she said “the cold stone isn’t cold so I can’t mix in your mix ins”…. What?? Isn’t that the whole point of cold rock. We were polite and she just sat our chocolate on our ice-cream and we walked out with overpriced scoop of ice cream and chocolate…

My wife's friend was ecstatic with the birthday ice-cream cake the Rosalie Store did with double choc, vanilla and rum & raisin layers. I left it to the Store to come up with the decorations. The way the cake was decorated with the pink piping and glitter around the picture we provided was very cute!! Thanks to Kuben and team, it was absolutely gorgeous!My wife rang up in the afternoon to order the cake. Brody the girl who answered the phone was very helpful and prompt with her service. The cake was made at very short notice which we really appreciated. We picked it up that same evening at 6 pm.My wife has ordered other cakes previously - a year before for her brother and another time for a friend of ours. At that time too, we were very happy with their presentation and decorations. When we need an ice-cream cake, we now drive to the Rosalie Store instead of the stores that are closer to us, as their service is always excellent.Thanks to Kuben and team for their excellent service!

I would not recommend cold rock Rosalie to anyone. This franchise is continually out of stock of all time favorite ice-cream flavours and mix ins. I’ve had to call them a number of times to check what they do have in stock and most of the time it doesn’t match what they advertise on the Ubereats app. I’m very disappointed with their service and I won’t be ordering again.

I’ve came down to get some cold rock with friends multiple times. During the day the experience is good however some issues in regards to nights. I once rocked up with friends at 9:17 and the shop was closed even though it was advertised as closing at 9:30. It was the middle of winter so didn’t think much of it. After dinner with my boyfriend yesterday we walked over to grab some ice cream and the store was closed at 8:46pm. Fair enough shutting early during winter however it was 45mins before the expected closing time and the store was closing early. Very disappointed and dissatisfied :((