Bevilles Jewellers | Head Office

Great customer service 3 weeks or so jus to leave the shop so good almost like it was teleported to my door n only like 10 big scratch’s n hundreds of tiny one’s almost like no one’s rubbed 10 grit sand paper on it

Ordered online so I'm not sure which location it shipped from. Found the perfect anklet for my mum's birthday, happened to be 50% (win!). Got free shipping (win again) and it was delivered on the 3rd business day - super fast!The gift box that it came in is lovely, and the thank you" card with the CEO's message is such a kind

Very unhappy with bevilles staff , online order & paid $12.95 express . Was contacted to say would be minor delay sourcing one item from order .It's been a week & still no order , no refund for the $12.95 express I paid & dismissive , rude , hopeless staff members when called regarding issue and the fact I shouldn't have to pay express for an item that's delayed due to sourcing issues .Yes they will send express when item is sent by them eventually !, but I expected this order 48 hours max with express at time of sale . They should have refunded the express post as an apology for THEIR DELAY !Essentially I'm paying $12.95 for postage that has taken longer then their free standard post ! Buyers beware , they sell items online that they struggle to stock & will take ages to get in ...Part of the same order had to be refunded as they took my money & had no actual ring in stock & took them 4 days to refund it ! & Now postal issues too ! Plus rude staff ...I'm also sick of getting answering machines every time I call head office , every dam department has answering machines and no one likes to answer their phones .Very poor service bevilles & I think you will lose a loyal customer who has bought a lot . I will shop elsewhere in future !

Purchased an engagement ring from Bevilles,after 3 weeks one of the diamonds came out i contacted Bevilles they told me to send it back to them which i did 1month ago and still havent heard from them. Its very bad customer service after all whose engagement ring looses diamonds after 3 weeks, i am so upset its taken all the excitement out of my engagement and now they are using covid for an excuse not to get back to me im disgusted.

Bought a product online, was sent a different, cheaper product after 10 days (express post requested...). Bevilles refused to send the advertised product for the price I had purchased it for, despite it being in stock. Customer service advised despite all reasonable precautions on our part

Lovely customer service & quick delivery of the necklace I bought online.

I went back to Bevilles and there still not going to do anything regarding my ring that has missing diamonds and saying that it is 4 years old and to worn to repair and she then went on to say that I abused the ring by the way that I wore it!!! I replied well we both know that there are other avenues that I can still go down as I have spoken with the ACCC this morning and said that I can go down Consumer rights with the ring not wearing as expected. The store manager said that they were not going to touch my ring that didn’t come from there and it had to be resized to far as an excuse!!! I said good I know it didn’t come from here and that’s why it has lasted… then I said what about my other ring and she goes what other ring so I pulled out all the repair dockets and said WOW I’m not lying and she first tried to say isn’t that the one you picked up yesterday and I replied NO. She then went to the computer and said they will be sending that one back tomorrow as well. I then told her that I will be going through the consumer rights and taking it further. She tried to tell me that the ring had not been repaired before and I said I have photos of it and then had to find them and she said well it is not on our system and I replied that is not my fault that your record keeping isn’t up to scratch and I don’t call me a lier and she said don’t put words in my mouth and I did not say that, I replied well there is the proof and she said that is back in 2020 and I replied so it would of been out of the warranty and I said warranty and consumer rights are two different thing as you should know?

Absolutely disgusting customer service, breach of contract and confidentiality. Ruthless from head office, ( who refused to identify herself and position within the company, yet claimed the buck stops at her) minimised the issue and stated in a recorded call, that there was no misconduct whatsoever, but then admitted that it warranted an investigation after I made it very clear that every other bevilles employee I had spoken had contradicted her stance and in fact apologised as they understood the wrong actions carried out at the Frankston store by very unhappy employees. Ruthless also defended her subordinates decision to label me a sexist, after I had stated a simple fact regarding the dominance of women within certain sectors of society during my initial phone conversation with a head office junior. Apparently men are not allowed to state inconvenient facts without being labelled a sexist in 2020. As a result of Bevilles mismanagement and appalling privacy policy, my 10 year old son was robbed of his Christmas gift which has left him absolutely shattered . As for me personally I will never shop at bevilles again as they cannot be trusted with basic finance contracts. And when trying to make sense of it all Ruth" the customer service officer's patronizing and dismissive attitude towards the whole incident was the icing on the cake and the only reason I am making my very first product review. Thank you Ruthless for giving me an insight into the toxic company culture at head office and for demonstrating a complete disregard to the inflammatory accusations made by the simple minded employee that work under your command. After reading the horror stories that your ex employees have posted online about the way this business operates

I can’t express my gratitude to Fin, she has gone up and way beyond any employee I believe would ever do, she turned around a what was a really upsetting situation for myself and take it personally on board to get my purchase item to me almost Immediately and in her own personal time!!Thank you once again Fin your an amazing human being!! Regards Christine ⭐️⭐️⭐️⭐️⭐️

Why does this company randomly gave my phone number and personal info when I have never shopped here or opted in, EVER, to SMS details?The amount of 1 star reviews for not delivering what was paid for is disgusting - have a read people!ACCC should read this and remember, if you get lip service you're covered by Australian Consumer LAW.