AirRoad Direct

Great place to work. Don't have a big turnover of staff so hard to get a job here.Things have changed greatly. Can't get drivers anymore and the attitude of the past owners that are still here is making it hard to stay. Not as good as it once was.Been 70% sold to a Japanese company called senko. Will be interesting to see what happens over the next year or two.

Worst courier ever I have had business. They are rude and keep giving wrong information without updating log. Even after calling 2 days in row, they told me delivery was loaded in the truck and would be delivered on the same day. Fact was delivery never left DEPOT. STAY OUT OF THEM.

Following a careful & meticulous process marking items as fragile when using AirRoad, on 2 seperate occasions our goods were smashed to pieces. After making a reasonable claim we were advised that 'due to terms & conditions our goods are not covered', leaving us out of pocket both times. Shocking customer service, should be reported to consumer affairs. Will not use AirRoad ever again!

After reading horror stories and bad reviews for every other freight company, Air Road seemed too good to be true. Luckily, the entire process was absolutely perfect. Fast responses to email questions before booking, ETA over the phone on the day of pick up and then the driver called an hour before he made the delivery to ensure I was home. 200kg of personal items from Brisbane to Melbourne in 2 business days, for less than I paid for my excess luggage on the flight. Brilliant company, lovely drivers and couldn’t recommend highly enough.

What a joke of a freight company , absolutely no direction , the way they just chuck items around on pallet and truck I’m surprised majority of things aren’t brokenMajor safety issues. Just glad to be out of there at a better place

I bought and paid for a computer from ACER which was supposed to be delivered by Air Road. I have a team of staff accepting deliveries but there was no delivery of the item at the time stated. There was no signature on the recieval docket and no name of the person that the item was given to. However despit this, Air Road state that the item was delivered. They will not pay for the item that was either lost by them or stolen by them. In my opinion, this company should be avoided at all costs.

Just want to say Thank you" to the delivery guy that delivered my stuff yesterday. He was polite

Customer Service has always been fast, efficient and more than happy to assist where possible however in recent days, AirRoad have introduced a few surcharges whereby pricing has increased in most cases over 40%. We have been using the services of AirRoad for years now and cannot justify the price increase and substantiate it with our customers who are all questioning how we can increase their pricing of freight so drastically. Most customers who were once paying $60 for a shipment interstate are now having to pay nearly $90. This jump in the current economy is hard and really should have been taken into account from management prior to making this decision.Really disappointing, however we will now need to look for alternate options.

Actual transit time more than double the estimate given. Also the online tracking details are very light unlike other couriers I’ve used where the whole history and exact location and activity is listed. My packages seemed to have sat at the same spot in a truck in the hot sun for 5 days after pickup. Won’t be using them again.

Recently made a booking for 5 large boxes of things about 30KG each to be shipped from my place in Sydney to a place in Adelaide. Was surprisingly a very cheap and affordable price.Booking confirmation was quick, and Online quote system was accurate. They arrived exactly on the day I scheduled for which was a Thursday and called me on my mobile to let me know they had come to pick up the boxes on the day. They gave me a receipt which specified it was guaranteed to arrive at destination by Monday, and to my surprise I received a call on the Monday morning to confirm that they were there to drop off the things in Adelaide.Honestly, could not ask for a better service and experience. I was a bit hesitant to go with them at first since it was hard to find any reviews, but a friend referred them to me saying he also had a good experience. So I tried them, and it was the best. Highly recommended, and will not hesitate to use them again!!! A+++