Our Medical Cranbourne

I'll give a 3 only because the Doctors I have dealt with have always been beautiful over the past 5 years Dr Karen, Dr Mark, Dr Mario, Dr Hirosha and others. But... today we went in and 2 receptionists there one fairly young lady soft spoken, kind and helpful... the other much older names Louise, absolutely disgusting attitude towards customers not helpful what soever and just down right rude! She constantly talked very loud when in conversation with customers on the phone and in person i could now scam 3 or different customers phones and emails if i had written them down just because Louise doesnt know how to lower her voice. Secondly patients were coming in amd a new mandatory practice is to have their app downloaded and sign up to their rewards program. Customers that obviously didn't speak english as their first language were having a bit of trouble filling it out even though there was an option to have the app in certain languages they still needed help instead of helping them she rudely yelled for the whole doctors office to hear I can't help you its not in our language" so they stood there and struggled with filling out till they got up and just left no offer of an interpreter or an advocate or anything. Same thing happened again with an older couple who needed 3 patients to be signed up she got frustrated and said "another patient?" Like as if she had done hard work. I would recommend the office has at least interpreters or even am extra staff member to at least guide patients new and old how to sign up to the app and fill out their details... Louise needs ato take a step back and actually be kind and at least a little more compassionate towards ANYONE who comes into the practice cause not once was she that cruel to a white patient but still somewhat rude. Etiquette is key! Learn to speak nicely and professionally and respectfully cause one day you will come across someone who isn't just ginna stand up and walk away but pull out the same game you're playing and you will end up crying customer abuse! If you have had a bad day you dont need need to take it out on others either..."

I got a call from a Pratap Phillip today after booking a Telehealth. He’s started off the conversation not with a hello but with him yelling at me about how other doctors had tried calling me and I didn’t answer. I explained I am at work and unfortunately was not able to answer the phone at the time. There should be an option to call back, as when I did quickly after the miss call, I didn’t get through to anyone, especially since the wait time for Telehealth is unpredictable and our lives don’t revolve around answering a phone call while at work. He then asked me what I wanted, i asked for a medical certificate for yesterday, as my employer requested one due to being unwell. He said that he couldn’t write me up a medical certificate, as they can’t do backwards certificates. Which I don’t understand because I have gotten a Medical certificate for the day after having a sick day without a problem previously. He told me that no doctor would give me a medical certificate for the day before. I’m sick of the practitioners treating me poorly at this clinic, there was no need for him to be so extremely rude. I don’t believe what he said was true either, as it doesn’t say anywhere, that this is not something that can be done. He might be qualified for the position, but he’s a disrespectful and rude person and I don’t know how he still has a position, if he speaks to patients like this. No level of professionalism from this GP.

SLOWEST working doctors around.The clinic is an absolute joke. Whoever runs this place should be embarrassed and loose their job. The idea of this place is great, it’s just needs to be run more efficiently. Patients don’t move, and doctors have long waits between them.FIX THE WAIT TIMES!!!

Pratap Phillip is the rudest man I have ever met, zero bedside manner.I walked into his office and no Hello just, what is wrong?I told him that I had fallen off a ladder and had two egg sized lumps on my elbow and back. He looked and turned away and said I'll get an x-ray. They were the last words out of his mouth. He did not touch or examine me, he did not even offer any pain relief. He handed my the x-ray forms and I left, I tried to close his door for him but he jammed his hand in the way stopping me. He never looked away from his computer. Now I find out it's 3 to 5 days for x-ray results, that is a long time to go around with an undiagnosed back and elbow injury.Google you need to give us the ability to give negative stars, this place does not deserve the 1 I had to give to write this review.

Went to the clinic on Sunday 21/5/23 with my daughter, yes she had a cough and when approached by the receptionist she was very rude and persisted I go downstairs to the respiratory centre I refused and receptionist kept being rude she is a larger lady with short stature. She rolled her eyes at me and walked off. I waited to see the GP upstairs and he treated us with respect.The service needs improving and now that COVID doesn’t require isolating nor mandatory mask there needs to be a better system in place and no matter what the circumstances are everyone should be treated with kindness.

Good luck trying to get them to answer the phone. Worst surgery ever. Visited tonight, had interaction with Jabba the Hutt receptionist. Rude as. If you want to transfer your medical records to another surgery, it will only cost you $60. Apps to check in OR you pay $90.....the government say so. Dodge this joint like the plague. NEVER GOING BACK

After being a loyal customer for 5 years, my family will not be returning. The comments below are fairly true. Expect to wait 3 hours plus for potentially a 5 minute quick consultation, that's with self check in and asking for first available doctor. I feel so rushed every consultation.We have also had a terrible experience with a Dr P Mayo, my wife had an undiagonosed tooth infection and we let the Dr know she was also breast feeding. We were prescribed a powerful over the counter medicine that he said is good for the pain and will not affect our baby. That night we rushed to emergency hospital as the pain had increased, we did not take the medication prescribed. The hospital doctor applauded us for trusting our instincts as he said your doctor has no idea what he is doing prescribing powerful medication like that. Over night surgery to remove an infected tooth same evening.Trust your instincts.

On Monday 26 June 2023 I was diagnosed by my doctor from this clinic with possible acute appendicitis. Immediately the doctor sent me to the various parts of the building I needed to go to, being pathology for a full blood test and radiology for ultrasounds. With minimal waits, second opinions to confirm, calls to specialists and Dandenong Hospital, the staff in this building provided the information I needed and pointed me in the right direction so I knew what to say to whom when I got to Dandenong Hospital Emergency department. Two days after my successful urgent appendectomy/ appendicectomy surgery, I returned to this clinic for a check up and to redress my bandages which had moved. The treating nurse was amazing with practical advice on how best to recover. All these services were free of charge, with my only financial costs being for medication and transport, so please, make use of and support bulk billing medical facilities, because you never know when you might need them to save your life. I am so appreciative of everyone in these fields and I hope they get the support they need to keep doing what they’re doing, because we all suffer if they don’t. Thank you to everyone involved in saving my life that day. Please keep up the good work! :)

Was great when it first opened, now the wait time is 2 hours minimum. GP rosters are on the app but doctors always turn up 1/2 hr to an hour late and have a full back log if patients waiting. If you’re happy to wait half a day to be seen then this clinic is for you. Looking elsewhere now.

Absolutley disgusted by the treatment from reception. They are unprofessional refuse to acknowledge mistakes and wield an unhealthy authority over patients who are trying to get solutions. I requested to speak to my doctor after returning a phone call to me and was treated in the most insolent way and then told I was being abusive at which I stated firmly I have every right to return a phonecall from my doctor..The lack of empathy found amongst this reception staff is appalling. I have been seeing my doctor for 15 years but will now be seeking a new clininc.