Stratco Smeaton Grange

I am extremely disappointed with the service provided by Strato, particularly the incompetence displayed by the store members in Seaton Grange. I strongly advise against considering them as a supplier. Despite our substantial investment of approximately $38,000, we have experienced a complete lack of a smooth ordering process. Our interactions with Strato have been plagued by consistent issues, including missing items, unfulfilled promises, and frustrating delays caused by their overall inefficiency. The recent purchase of a simple flat roof carport was far from simple, as it arrived with missing posts, downpipes, and end caps. These stressful experiences have led our company to terminate our business relationship with Strato. It has become evident that prompt and reliable service is not a priority for them, and we are now actively seeking alternative suppliers. Additionally, it is worth noting that Strato's head office does not address the significant shortcomings of their incompetent delivery department.

Nga's customer service is exceptional. She follows up queries and gets back to you asap. Technically sound advice also.

I bought 2 decorative screens in rust from My Deal. But they were actually from Stratco.The girl from Stratco called to say the one I had ordered was out of stock.I wanted them to go horizontally and didn’t really care which ones . So long as they did not look out of place.After a few weeks I get a call from the driver in my area. But could not find my place.He had parked his truck across the road and unfortunately he was heading downhill. I was actually the other way uphill.But eventually I see this big strong guy carry both heavy screens heading towards me.I was extremely happy with his customer service, the phone call and him dropping them where I needed themAlso the young girl who assisted me with picking a different one that actually looks amazing.My partner and I got them up with 4-5 hours.We now just have to plant our garden

Got some roofing sheets and screws. Nga was awesome and looked after us very well. The quality of service was fantastic. Thank you

Stratco is a great place to get awnings custom made to suit your garden. They also have some all the awning accessories, garden sheds, ladders and various tools. Their service is good and the staff are helpful.They have a smaller range of outdoor furniture and BBQs.The anime are relatively easy to assemble from the flat packed kit you receive

One stop shop for both the trades and DIY men & women.Knowledgeable staff and very welcoming. Trust the customers to venture in all areas. Indeed unique.

Visited the Stratco Smeaton Grange store. Erik and Rob were extremely helpful and friendly. They explained everything we needed to know. Nothing was a rush or burden. They both looked after us. Would definitely return and highly recommend! Thank you both for the absolutely amazing customer service!

I got served by Erik Baskeyfield.I ordered a Stratco Frontier (single carport) he went above and beyond to help me out. Highly recommended and was a pleasure to deal with. I'll look forward to my next purchase with Erik

Nga been great assistant. Even though she did not sell us the shed has helped us from start to finish and we love our shed. She has been amazing