Amart Furniture Moonah

Sales staff are excellent, furniture choice great. Warehouse staff mostly good too. Highly recommended.

Was given an outdoor table for Christmas, unfortunately didn’t fit on our deck so tried to exchange it for a smaller one. Went during opening hours, was told we couldn’t return it for a refund because it was a gift and our name wasn’t on the receipt but we could exchange it, but that we couldn’t exchange it now because the warehouse was closed and to come back tomorrow.Came back a day later only to be told that we couldn’t exchange it either because our name wasn’t on the receipt and was told to try and sell the brand new in box table and chairs on gumtree instead.Yep trips in to exchange a table and a massive waste of everyone’s time.

Wow I was looking for outdoor furniture and had been disappointed at other furniture stores only as other stores had already sold out of a lot of products, but Amart had heaps to offer at reasonable prices.

I love looking at your furniture, but the staff are pretty annoying. Asking once if I need help is fine, 6 times becomes a joke.

I have to change my review for Amart Furniture due to my recent bad experience with the Amart product and it's customer service (not Amart Moonah Sales Team).I bought Settler 7pcs Dining Set, and I found out that ALL of 6 chairs were not well finished (still have rough surface, especially the back support) and one of the chair cannot be assembled due to the wrong screw holes placement. And to make this story worst, the table top has long crack (approx 50cm).Immediately I sent report to the customer care (with pictures), and then went to Amart Moonah. The display items (we checked the chairs) were perfectly sanded and polished. Smooth and shiny - as what I wanted. Met with the staff there and explained our situation, and they said sorry for what happened, but cannot help because we have to send complaint to customer care.The nightmare starts when I have to contact customer care. It seems she didn't care even when I tried to explain what the problems are. Call for 30 minutes, no pick up. Sent email with pictures, they simply said we didn't receive it. It was not in our system." Once all picture received (resent the pictures when still calling them) and asked what are my options

Didn't have many beds in stock except for queen size... but we managed to find a double instead, thanks to their awesome patient staff.

Every time I shoot smart Moonah they have never had the item in stock, especially when on sale. The last item took 3 months to arrive and then after waiting sooo long ,after being given the impression it was assembled, turned up in a kit form, once put together was completely out of whack so that the drawers couldn't close. Very disappointed and angry

Wonderful staff, a young man named Josh was very helpful, and knowledgeable.

How this place is still in business I don’t know!! Nothing ever in stock, wait times are ridiculous! I purchased 4 chairs online, saying they were in stock at my local store. Received a call to say they won’t be there til April! Don’t have a sale if you can’t keep up with demand.