Miall's Gun Shop

Faced with the difficult task of sorting out my deceased fathers firearms the guys were nothing but fair. They recognised my father from his firearm licence and I felt their prices reflected the respect that came from knowing him. They made the task easy.

thank you Mialls gun shop for the follow up phone call and your genuine concerns with regards to my frustration on my customer service expectations, it can be just a simple phone call to explain the situation while allowing Mialls management to also have an open conversation about there situation on how we can achieve a positive result, thank you for the phone call, look forward to working with you in the coming weeks ,

This is the worst customer experience I have ever encountered. I ordered a part to be told it would take a week to come in. After a few months and 3 phone calls later. I have still not received my item. This whole time waiting I had not received any communication at all. Even after they promised me to call the distributor and give me an update. Nothing but crickets. So I made another call and cancelled my order. I am still waiting to be reimbursed my money and it is now 3 weeks later. No money has gone back into my account. I will never make a purchase from this store again. Worst customer service i have ever experienced.

Great helpful Staff. Impressive stock. Prompt service. Interesting Museum, lots of history, so much to see. Amazing displays throughout the store.

poor service .... i have been a long time customer and in the past defended Mialls gun shop when my friends have complained about them . But the service is terrible now compared to what it used to be , the staff are rude and defiantly do not make you feel welcome

The young girl was very knowledgeable, helpful and keen to assist. Ordered a firearm for hunting rabbits and foxes.

This is purely a review on the gunsmithing section.I’ve used them a number of times and had issues every time. The first rifle took three trips before they could get even the most simple repairs right. 1hr drive each way only to find they basically hadn’t repaired it.The last occasion took the cake though. They marred up and scratched my BRAND NEW rifle’s receiver finish obviously with poor handling in a vice or similar. Unfortunately I didn’t realise until the next time I got it out. It’s an $8500 rifle with a finish that can’t be repaired.I wouldn’t trust these “gunsmiths” with a rusty pipe let alone a valuable rifle. There are other options out there which I now know… definitely use one of those.

Phoned John looking for some Briley S54 ext chokes. He said he would check and get back to me. Phoned 20 mins later to say he had so I bought over the phone and now on the way to me. A highly satisfied customer. Thank you John.

Don't ever put anything on backorder with this Mob. Literally took a year to get a refund after they failed to deliver the product. Told me on numerous occasions that they would refund to my account but failed to do so. I had to get my Credit Card company involved and open a case against them. My CC company eventually ruled in my favor but I don't know to this day if they got to keep my hard earned. Avoid like the plague!

I have had great experiences at Mialls gun shop. I dealt with John Mialls , from as far back as 2009. Back then I purchased my first R8 pro success, and I wanted my trigger to be a little lighter. The R8's are extremely hard to do. John bent over backwards to get my trigger at just the right weight. More recently I had John (other John) do some repairs and modifications to my other R8's and barrels.once again outstanding work and care taken.This shop is 100km away from me and would happily travel. Thank you for great service.