MECCA Melbourne Airport

Went in and looking for a specific product. Two staff members too busy talking to each other to offer any assistance. Left without buying anything…

The best experience ever, kindest most professional team who went absolutely above and beyond for me today. THANK YOU superstars xxx

I went to mecca tonight looking for some skin care, and amazing Amy approached me and helped me find products i never even knew that i needed! She was super helpful and very knowledgeable about skin care, she was very friendly and easily approachable i was very happy with both her service and my products !

Not sure why so many girls work here and yet not one person to help. Lady that I had to go up to asking for help could not even be bothered.

Service is here was terrible some of the girls here are to busy talking and carrying on than actually speaking to the customers - I spent 15min in there and not one of them acknowledged me

Visited this mecca today the customer service was awful even tho i was the only customer there no one came to ask me if i need help with anything as they were talking to each other. I asked for help from a girl named Shellby, she was extremely rude and treated me with a lot of attitude

Big shout out to Zoe who went out of her way to help me find the perfect eye shadow for my gala awards night outfit. We couldn't find the right shade so she went out of her to find me the closest match then used her alchemy wizardry to hand-create the perfect finishing touch! Amazing service as I was about to step on a plane!

I stopped in Mecca while waiting to board my flight with what I thought was an impossible challenge! I needed to find a foundation for a family member who wanted a vegan and cruelty free foundation whose current one has just been discontinued.I was served by two absolutely beautiful employees - Tara and Alyssa who demonstrated exceptional customer service by going above and beyond to help me find a perfect foundation match using only a Facebook profile picture and an image for Google that swatched her current foundation. They were extremely accommodating for what I’m sure seems like a very odd request and the demonstrated a profound knowledge of the brands they stock to effortlessly narrow my selection down to two options and match a sample pot as precisely as possible. Their approach to this task was commendable with positive and happy attitudes that left me a satisfied customer! This was one of the best customer experiences I have had in a long time so the biggest thank you to these two employees!

My bestfriend and I had some time to kill before flying back to Adelaide today. I'm so glad we stopped in to have a look. The ladies in here were so lovely and helpful they really took their time and you could tell they really knew there stuff! I wish I'd taken more notice of their names. Honestly couldn't fault them was a great end to our Melbourne shopping trip!