Sydney Tools Blackburn

Seriously great service. Attentive, helpful, friendly. They make you feel welcome in the store and are happy to go out of their way to help. Not many places are delivering quality service like this. It’s also great value .

I had my BEST EVER customer service experience at Sydney Tools BLACKBURN VIC.STEVE not only asked me what I was looking for, but also took an interest in my project and the problem I was trying solve.He then proceeded to- suggest and discuss solutions to a problem i was facing- walked round the shop to show me what I needed to resolve the problem,- explained to me how to use the productsFor items that weren't in stock, he then searched the internet to determine where they were available (including competitor stores).STEVE's indepth product knowledge and fantastic approach ( how to solve problems and not just to sell products) just blew me away.I would recommend Sydney tools Blackburn without reservation !!!!They definitely exceeded my expectations.

Sydney Tools Blackburn - Steve the store manager saved my day. Absolute legend. I had an impact bit broke inside the impact driver leaving me in a dilemma as I was onsite halfway through a job. Steve offered to help me out on the spot and extracted the broken bit and got me on my way. Customer service is a 20 out of 10!!. Need more stores like Sydney Tools Blackburn with helpful staff that go above and beyond. Highly recommend.Thank you to Sydney Tools Blackburn and especially Steve :)

Staff have limited knowledge of what they are selling, so do your research before going there.Take extra care to check if all parts are in the box before leaving.And never provide your driver's license when asked, as they'll record your driver's license number before you can stop them. And your personal details are a data leak away from being public knowledge.Well, I guess I'm saying don't go there unless it's absolutely necessary or there's a great bargain and you can't help yourself to avoid it.Update:Fair point about the varying level of expertise, Sydney Tools Blackburn. I guess it's just my bad luck I encountered an apprentice".But just like any other industry

These rookies are the masters of poor customer service, repairs and generally don’t give any form or care towards the customers needs.I Dropped off my Mikita miter saw for repair It’s brand new only one week old and I have been waiting for 5 weeks unfortunately no response from them,Stay well clear people, these muppets truly treat customers like flogs,they really disappointed me I am not happy with customer service I prefer Bunnings to Sydney tool.

Very good service ever!Thank you Jack, professionally introduced tools!

Terrible product! Terrible service! I bought a KARCHER G32OO Petrol Pressure Washer on 11/9/ 2022, just to clean driveway, fences, pavement etc. in my house. The machine makes terrible noises and vibrations when it runs. I've only used it a few times since I bought it, for a total of no more than 10 hours, and found that the bottom frame was broken. I delivered the machine to the store, and a clerk told me they will contact me what to do about it. A week later I called the store to ask it, the clerk asked me not to call them, they will call me. Three weeks later I called the store, they told me they will email me about it. It's been almost a month since the machine was returned to the store, and I haven't heard anything yet.

Store manager Steve & Matthew were extremely helpful with an issue I had, resolving it without fuss.Five star service all the way.Thanks guys & super appreciated.Paul B.

10/10 came in to get set up for my apprenticeship and the staff were amazing. They helped gather all the tools + toolbox I needed and special thanks to Sunny for helping gather tools/checkout and carry everything to the car!

Bought my first set of tools there when starting my apprenticeship. Back in the area 5 years later and very happy to be able to buy my tools there again. Friendly and helpful staff.