Vogue Pergolas Vic

Easy to deal with, nothing was a hassle and made the entire process quote to install so easy. These guys did all of the permits also.

Be very VERY careful! Had a very hard time getting my money back.

It was November 2020 when David came to quote. We accepted the quote and delivery was expected in early January 21. We did not hear from him and in mid January 21 tried calling him to understand the status with no response. We called the manufacturers to find out what was going on and we're advised that he had submitted the payment and they facilitated the payment. We were advised that they would fast track the production hosever it took the same lead time and was available around the end of February 2021. It then took another 10 days to get the erection done and another 10 days to get the pergola coverings to be done. Payment was made on the same day with the promise that the final invoice and drawings would be forthcoming within the next two days. Several phone calls and messages left and zero response was received. In desperation we reached out to the manufacturers who have a distributors agreement with David and nothing has been forthcoming to date i.e. 29 June 2021. If David had a miniscule iota of professionalism this should have been sorted out by now. We would strongly advise not to use Vogue Pergalas Vic and David for any pergola work as it is clear that the sales pitch and verbal promises are not met by the actions we gave experienced. David if there is any decency in you address the issue.

Prior to contacting Vogue we spent two years trying to get a permit to build a two car port using a number of other builders. None could satisfy council requirements.Vogue came up with an innovative cantelever design that overcame all the objections raised by the local council and provided us with a very useable and attractive structure.We would highly recommend Vogue based our experience.