ARA Locksmiths

Staff service was very good. However, the 1 star is for the high restricted key system. Other highly skilled locksmiths can still pick it & replicate a key on the spot. If it was done without your knowledge, the other locksmiths would probably deny it to avoid a fine. The NSW locksmith regulations are not as strict as you would expect. The system did not provide the security that I needed.

On the multiple occasions I have used Archer Locksmiths, the team have been friendly, professional, efficient and perform work to a very high standard. Usually available relatively quickly and pricing is fair. Would highly recommend. Thanks again to Cody who was great to deal with.

I embarked on a mission to acquire a padlock and securing mechanism that was just a smidge more complex than your run-of-the-mill variety. I requested a quote about six weeks ago and, after several weeks of silence, I delved into the realm of their corporate call centre. It felt like being caught in a never-ending game of pass-the-parcel as I was bounced from one person to another, desperately trying to extract an actual quote. Sure, they were polite and appeared helpful, but it seemed like nothing was actually getting done.Eventually, I received the quote and eagerly inquired about the estimated time for the items to be ready in their Chatswood workshop. Weeks went by without any sign of life, or useful information. After numerous attempts to revive the situation, I finally managed to reach a sales guy in Adelaide. He seemed determined to jumpstart the Chatswood workshop with his remote and distant defibrillator. Alas, after what I understood were his several failed attempts, he admitted defeat and said, Sorry

Brilliant service. Was given time between 3 to 5 pm. Mark arrived 4 pm did the job in 5 mins just beautifully. No mess, no fuss just professional and helped by doing a little extra too. Highly recommend Mark at Archer Locksmith.

What a shame. Great local business that was Archer Street Locksmiths, taken over by a company that has no interest in going out of their way to help residential customers...after 20 years, you've lost my business. Reading the recent post, I'm not the only on the comment on the same thing....such a shame for new owners and longstanding customers

Cody did an excellent job / provided outstanding customer service: we couldn't be happier. Listened carefully with what we needed during measurements, found a suitably matching door handle (after providing a variety of options) to fix our broken one on an old-style gate and fixed it all in about week from enquiry. So glad we didn't have to replace the whole gate as it wouldn't fit in with the style of the house.

Got our locks done. Really rude and unprofessional staff. They had to come back three times to get the job done. And even then… the job was not finished. Really poor communication. I gave them a list of things to do and they only did half of the stuff on the list the first time they came around and blamed it on me.Do not come here and go somewhere else.

Hands down the worst service I’ve ever received. In fact it technically didn’t even qualify as service. Just a bloke tending to the only other customer in the place for 40mins looking like he was attempting to break a record for how slow he could move and how little he could care. In that whole time he pretty much ignored me. No idea how this place functions. Go anywhere else

After the unpleasant, inconvenient and sad experience of having had my house and car keys 'removed' I was anxious to get the locks changed as quickly as possible for security and peace of mind.I contacted Mark after a referral from a friend. Within the space of an hour, I had Isaac call me from the Chatswood branch and Grant arrived to change the locks.After the experience of the night before, the team's friendly, efficient , proficient and amazingly kind care is just awesome!!I have no hesitation in recommending Archer Locksmiths whatsoever, for professionalism and customer care beyond expectation.Thank you Grant, Isaac and the generous Mark .. Just Fab !

When it was PRV locksmiths in Mascot was efficient and had a workshop to have face to face service. Now they have closed and have poor service. All online, to suit corporate clients.