Pacific Smiles Dental, Bateau Bay

Dentist was fine. The receptionist who looked like she was 16 was terrible. Jess her name was. She completely lacks the people skills confidence and communication ability to be at that desk. Couldn't explain to me or guess why my nib claim was denied and clearly couldn't care less. Dreadful. This place is just about money!!! Get em in get em out.

I didn't like the service I got there, I took my daughter there to have her teeth and gums checked. And the assistant dental nurse I did not like just how she came across and how they approached my daughter when sitting in the chair. Never coming back to pacific smiles.

First appt $175.00 which was just ti tell me more unless have 3 visits for new top n bottom dentures took about 5 mins when tried on .old told dentist stock out to far he said wear lipstick to take focus away from teeth when got dentures and thought the top sticking out to far was told will get used to it as my other dentures were pretty worn. When i went to pay the 2900 i was quoted was told by receptionist there is 30 charge for card which I was informed about earlier. Worn dentures fir about 2 hours had to take out as mouth was ulsurated made appt to fix felt like once you paid the attitudes changed you were brushed aside. Did get rubbing fixed but when I said I can't eat or talk properly as the front ones are way to forward was told you have a comfort issue and will get used to it.

The customer service/people skills of certain persons within the organisation of Pacific Smiles (Bateau Bay) is pathetic.I doubt I could have been any more humiliated than when I presented myself today - after making an appointment online AND confirming yesterday prior to my appointment that a voucher had been issued - when presenting myself for treatment after being approved by NSW Health (Central Coast) and an approved Government voucher (worth ($750.00, being for initial treatment/assessment).Seriously , what gives you the right to demoralise and belittle people with your comments and chatter behind my back and I don't do voucher work anymore". I am a person with feelings - I'm not just a bloody voucher."

Very unprofessional practice, dentist made repeated attempts to get out of performing the work requested, advised me I suffered from psychological issues and therefore unable to complete work, on two separate occasions this happened, complete waste of time and effort.

Very poor service, was unwilling to perform requested work, very dissatisfied. Due to having health voucher, was made to feel not important or somehow was inconveniencing them. After two appointments no progress was made to completion.

I attended Bateau Bay this afternoon as a last minute emergency booking due to breaking a tooth. The admin staff were helpful and friendly. The dentist and dental assistant were also friendly and had safe and appropriate practices. I don't think the dentist is a place anyone wants to be on a long weekend and I left pain free and with a fixed tooth! Highly recommend. Also did not break the bank! win

Never actually do any work, all about referring you elsewhere!

I’m Dr Ian Henderson is always friendly and reassuring to his patients. We feel we can trust his knowledge and experience in the industry. Staff are all friendly and professional.

Emergency appointment needed. Told to sit down and immediately sent away not asking any information on the emergency at hand.