Berkowitz Furniture

Thank you to Nana at the Springvale store who is an excellent saleswoman! Knows the products inside out, ran through all available options with us, gave great, practical advice on what would be most suitable given our circumstances and ultimately cut us a really good deal. Very happy, looking forward to receiving our new furniture!

This furniture store in Springvale is one of the best in Australia, especially Yianna who was the biggest help with finding the perfect furniture for my home. She gave us a very warm welcome and best service as well as provided us with the best deals! This shop is amazing and has a wide range of furniture for all tastes, highly recommend.IMAD ALBANNA

My husband and I set out to find a new lounge suit today (21st June). We went to the springvale homemaker centre. The first store we noticed was Berkowitz. I didn't really know what to expect as I had not really heard of them before. We were greeted by Joe who helped us. He was so knowledgeable and obviously knew what he was selling. We looked around but nothing else compared or suited us in the other stores. In the end we ordered a lounge suit through Joe. Super helpful with ordering, choosing colours etc. Not pushy at all. Highly recommend visiting and ordering through Joe.

My couch was delivered today and is so perfect in every way. Size, shape, colour, fabric and of course the Berkowitz quality. I purchased from the Springvale store where I was looked after by Nana. She is awesome, knowledgeable and very helpful. Alex was fantastic too. I highly recommend purchasing furniture from this store.

Excellent service - Nana was extremely helpful in selecting and customising lounge suite. Was a very good deal, and it all looks great. Would definitely recommend.

Thanks to Nana for fabulous customer service. We love our dining table, chairs and lounge suite. Everything was easy from ordering to delivery. We are very happy with the staff and products from Berkowitz Furniture Springvale!

I've never shopped at Berkowitz so I have no idea how I came to be spam messaged by their business today. Not a fan of that and will never give money to a company that does that. If you have similar ethics around unsolicited marketing contact I would avoid this business.

Nana from the store was very helpful and took the time to help us pick dinning chairs. We love them. Great customer service. Would shop here again.

Springvale's Customer Service: After ordering a custom made lounge suite i followed up after the expected time frame had passed to see how things were progressing. Our sales rep from Springvale store [who is also mentioned in other reviews here] could not find our order on their system. I then had to email a copy of the tax invoice she wrote out in order for her to find us on their system [not a good start] Then was told you'll get a call next week to arrange delivery.A week passes and no calls. I have to keep following up.Then she eventually leaves a voice message saying delivery is booked for Monday and expect a call the Friday prior to confirm times.Once again no call so i follow up with head office and no record of our delivery ever being scheduled. Head office then helped to arrange delivery for us on another day.The service from the Springvale store leaves little to be desired, and based on this and a slightly pushy sales attitude i would not go back to this store. Even during these follow up calls she was very pushy and lacks understanding. You feel like you are being lied to and brushed off.Build Quality: As for the build quality of the Berkowitz lounge, it is ok. Not really happy with how the fabric is aligned on the cushions which makes it appear cheap. Attention to detail in finishing appears to be lacking.Compared to Plush Furniture [a lounge we had for over 10 years and one i'm already missing] i feel this Berkowitz lounge will not last anywhere near as long and also do not think it is up to the same standard. The main reason we choose Berkowitz was that we could fully customise the size and if there was ever a next time [which i doubt], we'd go to another store location.

The most amazing customer service from cecilia! I hope that’s how you spell her name. She was extremely helpful and the most informative. If your going to buy anything from the store ask for her help! You won’t be disappointed!!She is the sweetest and kindest sales person I have ever come across!Thank you cecilia