Camera House

I've been to so many camera house branches in the past but I've never received exceptional customer service like here. I called in to see what portable lighting gear they had available. They texted me what options they had and even drove out to deliver it to me the same day as I needed it ASAP and couldn't leave work. Not to mention it was raining. Thank you for being so accommodating and helpful!

I was greeted by a young Asian man, I’m sorry I didn’t see a name badge. The service I received was the best I’ve had in a long time. I would highly recommend this place to anyone purchasing a camera as they are providing a service not just a purchase like your larger chain stores with there knowledge that was unmatched by anyone I had spoke to.

I bought a lens and UV filter from the Narellan store. The customer service was great and they're super friendly.

Service was reasonable, even though incorrect info was given about an adaptor, customer service could be improved as we were left several times during our visit for the staff member to attend to someone else, there were 2 staff members and 2 customers.

Travelled all around Sydney’s east and north yesterday without luck trying to find the new Sony 24-70 lens.Turns out my local store had it and they even put it aside for me.Great service

This camera house is probably the worst I have been to, I handed my film camera in and was waiting for weeks. Each time I went in there to check on when it would be ready they would give me a different date. By the 5th time I went in there the lady at the front ended up developing my photos right in front of me after waiting all this time. I was shocked, because if it was that easy why wouldn’t they have given me the photos within the correct time frame. Keep in mind I’ve never waited more than a week for film photos. Terrible service, very unprofessional.

Great place to shop for all your camera gear, friendly service with complete knowledge of the different brands of cameras and lenses.

Have been there twice since they moved locations and am not impressed by the lack of assistance and knowledge from their sales staff. Went there for some professional advice/information in relation to a piece of equipment I was looking to purchase. None of the assistants could answer any questions and did not even try to help. On one occasion they were all too busy sitting around eating fried chicken. On both occasions we were the only customers.When they were in Macarthur Square their service was amazing. They were always so helpful and knowledgeable. I hope they return to previous standards.

Great customer service, the team was very knowledgeable and gave expert advice. Thank you for the support team! Made my experience much easier and smoother.

BUYER BEWARE! Do NOT purchase online from this brand — you will be chasing your money for WEEKS from this mob.They are impossible to contact and actively ignore you. I've been reaching out to them for 2 weeks now, and have yet to even hear back from anyone that works here.I've been forced to go via chargebacks. As someone that regularly purchases online, I have NEVER experienced anything like this.---I ordered a product on Camera House for collection which was marked as In Stock. When I went to the store, they didn't have the order or the item in stock. Apparently, this is an ongoing issue with online orders. I was advised that I had to contact their head office directly as the store has no ability to assist in these circumstances.Camera House has been completely non-responsive despite multiple attempts to contact across many platforms, and I've been forced to escalate the charge to PayPal. Terrible experience, won't purchase from them again.I appreciate that the store was unable to rectify the issue, however buyer beware with this brand when purchasing online. Only purchase in-store or risk having your money held hostage.